Customer Support Representative

3 Months ago • 3-4 Years

About the job

Summary_{By Outscal}

Customer Support Representative needed with 3+ years of experience in customer service, preferably in education, tech support, gaming, telecommunications, or e-commerce. Must have excellent communication skills, be a people person, and a problem solver.

Prodigy Education, a global leader in game-based learning, is on a mission to make every student in the world love learning. We believe learning should be as fun as playing a video game. This is central to our educational philosophy, because when you love what you do, you do it better. Visit www.prodigygame.com to learn more.

With Prodigy, kids practice standards-aligned skills in Math and English as they play our fun, adaptive learning games. All with teacher and parent tools to support their learning in class and at home.

As a Customer Support Representative you are responsible for responding to any and all customer support inquiries sent in to us via ticket, phone or chat. Agents are responsible for keeping support requests related to memberships, informational support and technical support at a manageable volume.

As part of the Customer Support department you may be required to work flexible hours based on the needs of the business. Prodigy Game reserves the right to change these hours with appropriate written notice.

Hiring Currently for Shift(s):

Monday - Friday: 9:00 a.m to 5:00 p.m.

Your Impact

To foster & repair relationships with our stakeholders
You will create memorable and engaging experiences that strengthen trust, and build a bond to encourage the love of learning
You will be a champion of creating customer happiness and satisfaction
Respond to various customer requests like Payment inquiries, Memberships and Account management via ticket, phone, and live chat (Zendesk)

About You

You bring 3-4+ years of Customer Service experience preferably from either Education, Tech Support, Gaming, Telecommunications or the E-commerce sector
Communicator: You speak and write well to help customers effectively and efficiently
People person: You enjoy interacting with and lending people a helping hand
Perfectionist: You notice and address the little things that make customers happy
Problem Solver: You love a puzzle and won’t quit until it’s solved
Scholar: You thrive while learning new things and want to grow your skills along with the company
To confirm you pay close attention to detail, please respond with a cover letter indicating why you are interested in pursuing a Customer Support role and open your reply with the phrase Purple Monkey

Prodigy Math is used by almost one million teachers a year, and was named the most popular supplemental education platform in classrooms in the United States! Our products have also won numerous consumer awards, including the Mom’s Choice Award, Parent and Teacher Choice Awards, and National Parenting Product Award.

Come as you are. We believe the power of our collective potential will transform education. We are building towards a diverse, inclusive, and equitable workplace to empower and create access and opportunity for all. We welcome applications from people from all underrepresented groups, including (but not limited to) people of any gender, age, or religion, members of the LGBTQIA2+ community, BIPOC and other underrepresented races and nationalities, people with disabilities, veterans, and anyone who may contribute to the further diversification of Prodigy Education. If you feel like you don’t have all the qualifications for this position and are willing to use your initiative to learn the rest, we’d still love for you to apply!

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Prodigy Education will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodation, please notify us at jobs@prodigygame.com, and we will work with you to meet your needs.

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About The Company

Prodigy Education

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Prodigy Education is a global leader in game-based learning. Our mission is to help every student in the world love learning, motivating millions worldwide via fun, secure and accessible curriculum-aligned gameplay experiences. At Prodigy Education, we believe maximizing student motivation helps develop a lifetime love of learning. Prodigy’s approach to fun, game-based learning means kids no longer have to choose between homework and playtime.

You’ll be working on products used and loved by millions of students, teachers and parents worldwide. It’s why so many of our team members are proud to be Prodigy.

Not only are our games fun and engaging, they’re also designed to support positive educational outcomes. Helping kids have fun while they learn — what could be more rewarding than that?