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Customer Onboarding Strategist, Google Customer Solutions

Customer Onboarding Strategist, Google Customer Solutions

1 Month ago • 2-4 Years • Business Development

About the job

6 skills required for this role

Test your skills to join the top 1% applicants for this job

communication

innovation

sales-pitching

cold-calling

account-management

talent-acquisition

Job Description

The Customer Onboarding Strategist at Google Customer Solutions focuses on guiding new clients through their digital advertising journey. Responsibilities include managing a portfolio of new customers for six months, ensuring their long-term success with Google's products. This involves collaborating with Sales, Product, and Program teams, delivering an exceptional onboarding experience, and exceeding assigned customer goals. The role requires creative problem-solving to improve customer relationships, tailoring suggestions to enhance performance, promoting other Google products, and providing strategic advertising advice. Ideal candidates possess strong communication skills, experience in sales, account management, or the advertising industry, and fluency in Kannada, Tamil, Telugu, or Malayalam is a plus.

Must have:

Bachelor's degree or equivalent experience
2+ years experience in sales, account management, or media
Excellent communication and relationship-building skills
Strategic thinking and problem-solving abilities
Proficiency in Google advertising products

Good to have:

2+ years experience in TV or media industry
2+ years experience with Google products in a digital agency
Fluency in Kannada, Tamil, Telugu, or Malayalam

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in sales, account management, media planning, sales pitching, negotiation, product insight, communication, and identifying customer needs.
Experience in business, media account management, or the advertising industry.

Preferred qualifications:

2 years of experience in the TV or media industry.
2 years of experience working with Google products in a digital agency.
Ability to reach out to customers/cold calling, helping customers to add value to their business.
Excellent communication skills.
Ability to communicate in Kannada, Tamil, Telugu or Malayalam fluently to support client relationship management in this region.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

Manage a new customer portfolio for six months to set them up for long-term success with their digital advertising journey.
Deliver against assigned customer goals while prioritizing and delivering an outstanding onboarding experience.
Work cross-functionally with Sales, Product, and Program teams to deliver seamless customer handovers.
Implement creative ways to improve our customer relationships. Tailor and share performance enhancing suggestions and promote other Google products.
Provide strategic advice to help our advertisers.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.