Customer Experience AI Solutions Lead, PSO, Google Cloud
About the job
SummaryBy Outscal
- Bachelor's degree in related field or equivalent experience
- 2+ years GCP experience with AI/ML and data analytics
- Experience applying AI to real-world problems
- Lead high-impact CX AI projects
- Guide customers through organizational and technical transformations
- 10+ years experience delivering complex AI or CX Transformation programs
- Experience architecting cloud solutions with Conversational AI, Generative AI, or CCaaS products
- Experience with telephony integration and agentic applications
- Experience conducting workshops and delivering presentations
- Impactful technology contributions (patents, publications)
- Bonus
- Equity
- Benefits
Minimum qualifications:
- Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
- 2 years of experience developing solutions or building applications in Google Cloud Platform (GCP) products and services, related to AI/ML and data analytics or representative certification.
- Experience applying artificial intelligence solutions to real-world problems.
Preferred qualifications:
- 10 years of experience in delivering complex AI or Customer Experience Transformation programs with demonstrated leadership in driving project success and team collaboration.
- Experience architecting cloud solutions with Conversational AI, Generative AI, or Contact Center as a Service products.
- Experience with telephony integration with building agentic applications.
- Experience in conducting workshops, facilitating discussions, and delivering compelling presentations to diverse audiences.
- Experience making impactful technology contributions (e.g., patents, academic publications).
- Ability to apply strong communication and collaboration skills to driving successful customer engagements, and to build strong relationships with customers and stakeholders at all levels.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
The Google Cloud Consulting Professional Services team empowers organizations to digitally transform their businesses, leveraging the best infrastructure, platforms, AI-based industry solutions, and cloud expertise.
As a Customer Experience (CX) AI Solutions Lead, you will play a crucial role in shaping the future of customer experience by helping businesses leverage the power of AI to transform their customer and employee interactions. You will lead the development and delivery of our Customer Experience AI Solutions projects with our strategic customers across industries. You will help scope projects and oversee implementation to drive successful customer outcomes, adoption, and business value. You will analyze and solve customer challenges, acting as a trusted advisor and consultant to translate them into impactful AI solutions.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
For US candidates: The US base salary range for this full-time position is $171,000-$257,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .
Responsibilities
- Lead high-impact CX AI projects across diverse industries. Guide customers through organizational and technical transformations, leveraging your technical expertise to drive implementation. Apply your strategic problem-solving skills and industry knowledge to promote successful business outcomes.
- Empower Google Cloud customers to transform their businesses with cutting-edge AI. Partner with cross-functional teams to design and promote holistic solutions that account for the technology, the user, and the business while optimizing operations to unlock the full potential of AI.
- Be at the forefront of CX AI innovation at Google. Become a recognized expert in the rapidly evolving space of Conversational AI, Generative AI, and Contact Center as a Service solutions.
- Travel up to 20% of the time to engage with customers and partners, and collaborate with Google teams across different locations.
About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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