Cellular Support Specialist, EMEA

1 Day ago • 5 Years + • Administrative • Undisclosed

About the job

3 skills required for this role

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excel

pivot-tables

problem-solving

Job Description

The Cellular Support Specialist, EMEA, based in Amsterdam, will be responsible for providing comprehensive support for Tesla's cellular infrastructure and mobile devices across the EMEA region. This role requires managing and maintaining a robust customer service experience for cellular requests, responding to incidents, and ensuring high availability of cellular infrastructure in Tesla Centers. Responsibilities include diagnosing cellular and MDM-related issues, developing standard operating procedures, collaborating with IT Operations teams, maintaining hardware inventory, leading hardware management projects, and fostering strong relationships with vendors. The position demands onsite and remote troubleshooting, independent work, and participation in 24/7 on-call support. The ideal candidate will have a strong passion for technology, experience in a fast-paced environment, and a proven track record of supporting senior-level executives.

Must have:

5+ years of industry experience
Experience with wireless technologies (LTE, UMTS, GSM, CDMA, Bluetooth, WiFi)
Android/iOS device support and troubleshooting
Mobile Device Management (Airwatch, Intune, DEP)
Strong problem-solving and analytical skills
Excellent communication skills

What to Expect

The Cellular Solutions Administrator - IT Operations, is at the forefront of supporting our remote environment across all regions. We are the face of Tesla IT and act as a primary contact for our remote user base. This role will closely work with our user base and various IT staff to coordinate multiple projects, ensure day to day incidents are quickly addressed, and handle cellular related issues. The position will require onsite and remote troubleshooting with the ability to work independently with minimal supervision. The ideal candidate should have a strong passion for technology and have experience in a fast-paced corporate environment.

What You’ll Do

Manage and maintain a robust customer service experience with cellular requests
Respond to Cellular requests and incidents from users at different levels
Proactively ensure the highest levels of cellular infrastructure availability in Tesla Centers
Diagnose cellular, or MDM-related issues and address
Develop and maintain standard operating procedures and processes
Work closely with multiple IT Operations teams to resolve issues and deploy equipment into production environment
Responsible for maintaining hardware inventory
Lead various hardware management projects
Develop and maintain strong relationships with our business partners and vendors
Participate in on-call activities and follow escalation process to provide 24/7 support

What You’ll Bring

Bachelor’s degree or equivalent training/education
Five years of industry experience and vendor management experience
Experience with supporting senior level executives and Experience with wireless technologies including LTE, UMTS, GSM, CDMA, Bluetooth, WIFI
Strong background in supporting and troubleshooting Android and iOS devices
Experience with Mobile Device Management (Airwatch, Intune, DEP)
Solution driven mindset, strong problem solving and analytical skills
Excel Proficiency, proven ability to manipulate data sets, create pivot tables, generate and perform analysis on reports
Ability to effectively communicate with a variety of stakeholders including internal customers, management, executive leadership, teammates, and vendors
Ability to organize and prioritize workflow to meet established timeframes
Strong attention to detail with excellent follow up

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