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Call Center Rep-Guest Service Call Ctr (Lake Buena Vista, FL) PT Bench

The Walt Disney Company

Florida, United States (On-site)

Call Center Rep-Guest Service Call Ctr (Lake Buena Vista, FL) PT Bench

4 Days ago • All levels • Administrative

About the job

Summary_{By Outscal}

1 skill required for this role

Boost these skills to join the top 1% applicants for this job

Must have:

Proficiency with a Microsoft Windows environment
Comfortable working on dual monitors
Conflict resolution and quick decision-making
Flexibility and adaptability
Maintain confidentiality
Written and verbal communication skills
Three weeks of full availability during training
Flexible work schedule including weekends, holidays, and overnight shifts

Good to have:

Experience in a customer service or contact center environment
Knowledge of Walt Disney World products and services
Understanding of Disney Cast Life and My Disney Experience
Bilingual

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Job Summary:

Do you have a passion for sharing excellent Guest Service?
Join the Guest Services Call Center Team as a Part Time Call Center Representative!
Call Center Representatives provide outstanding Guest Service to a wide complement of Guests including onsite visitors. We answer general questions regarding a vast variety of topics and provide Walt Disney World Resort Hotels support. This part time position requires 3 full days of availability and is located inside a high-volume call center with a 24/7 operation.
The starting pay rate for this position is $19.16/hour.

Responsibilities:

Coordinate outstanding Guest Service and Solutions while using good judgment and decision making
Demonstrate curiosity & interest in Disney Products
Navigate between multiple computer applications
Answer emergency calls and respond appropriately
Meet required departmental metric expectations and efficiency goals
Answer questions, provide directions, and share comprehensive information about The Walt Disney World Resort and surrounding areas
Develop excellent relationships with Guests and Cast Members from all lines of business to provide excellent service
Complete all required Company training and compliance courses as assigned
Meet Walt Disney World transfer Guidelines

Basic Qualifications:

Proficiency with a Microsoft Windows environment and comfortable working on dual monitors
Capacity to handle conflict resolution and make decisions quickly
Flexibility and partnership while being able to adapt to the fluctuating needs of our operation
Maintain confidentiality with critical information
Written and verbal communications skills
Three weeks of Full availability during Training
Flexible with work schedule, including weekends holidays and overnight shifts

Preferred Qualifications:

Experience in a customer service or contact center environment
Knowledge of Walt Disney World products and services
Understanding of Disney Cast Life and My Disney Experience
Bilingual

Additional Information:

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

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About The Company

The Walt Disney Company

1456 Active Jobs

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!