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Application Support Engineer

Brandenburg, Germany (On-site)

Application Support Engineer

1 Day ago • All levels • Manufacturing • Undisclosed

About the job

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react

python

sql

communication

innovation

cross-functional

problem-solving

Job Description

Tesla's Gigafactory Berlin-Brandenburg seeks a highly motivated Application Support Engineer to join its Factory Software team. Responsibilities include resolving daily issues in manufacturing software systems, improving workflows for applications like manufacturing execution and material flow management, troubleshooting technical problems, and building software applications/tools to address issues. The role requires collaboration with software developers and cross-functional teams, documenting troubleshooting guides, implementing automation and monitoring systems, and handling business process change requests. The position demands strong problem-solving, interpersonal, and technical skills, including experience with SQL and programming languages like Python or Go. Shift work, including late shifts, nights, and weekends, is required to support 24/7 production.

Must have:

Resolve daily software issues
Improve manufacturing workflows
Troubleshoot technical problems
SQL database querying
Python/Go programming
Collaboration skills

Good to have:

Understanding of integrated systems
Experience with queues and stream processing

Perks:

Competitive salary and Tesla shares/bonuses
30 vacation days
Occupational pension
Employee life and disability insurances
Free EV charging
Product discounts
Transportation benefits

What to Expect

Tesla is accelerating the world's transition to sustainable energy. Revolutionary strategies and products were developed within a few years and successfully launched on a large scale. This is only possible through extraordinary speed, innovation, and efficiency.

Gigafactory Berlin-Brandenburg forms the perfect basis for rolling out Tesla's incredible success story in Europe. The most important pillar for this is our employees. Their passion, motivation and engagement ensure that we achieve our goals. We are looking for you to continue and expand this success story together.

Role

We are looking for a highly motivated Application Support Engineer to join the Factory Software team. You will join a small, expert team that supports the operational health of systems that coordinate and facilitate our car manufacturing process. The ideal candidate will have a good balance of relationship building skills with users of our system, solving technical problems skills and manufacturing/warehouse systems knowledge.

What You’ll Do

Ability to facilitate delivery of Tesla’s manufacturing software systems by resolving day to day issues
Understand and improve the end-to-end workflow of Factory Software applications like manufacturing execution and material flow management systems and the other integrating systems
Quickly troubleshoot technical problems, document the root cause and the solution
Build Software Applications/Tools to address the issues that require immediate solution if a permanent fix is not possible in existing Factory Software applications
Document troubleshooting guides to empower your teammates and systems users
Work directly with software developers to understand user issues and long-term directions, propose, and provide solutions for recurring problems
Setup automation and monitoring systems to optimize utilization of Factory Software
Respond to and handle business process change requests that require coordination between cross-functional teams
Be nimble and react quickly to changing business conditions

What You’ll Bring

Bachelor’s degree or higher in an engineering field or equivalent experience and evidence of exceptional ability
Working knowledge of querying databases with SQL
Experience with Python, Go or other software development languages
Must be able to understand integrated systems and their dependencies
Excellent interpersonal skills, energetic and a self-starter
Ability to identify tasks which require automation and develop the tools to address them
Proficiency working in a high-impact, responsive, and collaborative team environment - smart but humble, with a bias for action
Experience in application support or similar roles
Understanding of queues and stream processing is nice to have
Work in shifts to support production 24/7 (late shift, night shifts and weekends included)

What we offer

You will be working in our state-of-the-art Gigafactory where you’ll solve the world's most interesting problems with the best and brightest people who share a passion to change the world. Tesla’s compensation package includes a competitive salary and Tesla shares or bonuses. Typical benefits that we provide are 30 vacation days, an occupational pension, employee life and disability insurances, free EV charging, product discounts and various transportation benefits.

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