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Used Car Sales Advisor

England, United Kingdom (On-site)

Used Car Sales Advisor

1 Day ago • All levels • Business Development • Undisclosed

About the job

4 skills required for this role

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communication

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Job Description

As a Used Car Sales Advisor at Tesla in Dartford, you'll be a product expert guiding customers through the purchase of pre-owned Tesla vehicles. Responsibilities include understanding customer needs, educating them on Tesla vehicles, navigating the sales process (financing, trade-ins, delivery), and actively contributing to the improvement of Tesla's Certified Pre-Owned program. You'll collaborate with other departments to enhance sales and profitability, ensuring exceptional customer experiences while meeting sales targets. This role requires a passion for Tesla's mission, excellent communication skills, and the ability to thrive in a fast-paced environment. You'll be responsible for accurate information delivery, tailoring recommendations to customer needs, addressing inquiries promptly, and actively contributing to the success of the pre-owned program. You'll also handle administrative tasks like contract completion and finance collaboration.

Must have:

Product expertise on Tesla vehicles
Excellent communication skills
Customer needs understanding
Sales process navigation
Meeting sales targets
Valid driving license (2+ years)

Perks:

Dynamic and fast-paced environment
Innovative technology and tools
Ongoing training and development
Competitive compensation and benefits
Safe, clean, and fun workplace

What to Expect

As a Used Car Sales Advisor, you will play a critical role in helping customers on their journey to ownership of a Used Tesla vehicle. You will be a product expert who is passionate about Tesla's mission and can communicate the benefits of owning a Tesla Certified Pre-Owned to potential customers. You will work with customers to understand their needs, educate them about Tesla vehicles, and guide them through the sales process to ensure they make an informed decision.

Internally, you will be a key player in the definition, implementation, and success of our new Certified Pre-Owned Program, having a critical eye for needed improvements and developments and working collaboratively with the HQ team.

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 

We Offer:

A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.
The chance to work with innovative technology, advanced tools and software.
Ongoing training and development to help you grow your skills and career.
A competitive compensation and benefits package.
A safe, clean and fun workplace.

What You’ll Do

Be a product expert on Tesla vehicles and technologies, having a full understanding of the advantages and disadvantages of the older models, how they compare with the new versions and staying up to date with the latest developments and trends.
Keep abreast of industry trends, market dynamics, and competitors' offerings to provide insights and suggestions for refining the sales process.
Deliver accurate and comprehensive information about the features, benefits, and distinctive qualities of Tesla's pre-owned vehicles to potential buyers.
Tailor vehicle recommendations based on customer preferences, driving habits, and budget constraints.
Expertly navigate customers through the sales process, covering aspects such as financing alternatives, trade-ins, and delivery schedules.
Establish trust as a reliable advisor by addressing customer inquiries, concerns, and objections promptly and knowledgeably.
Contribute actively to the refinement and success of the Certified Pre-Owned program, offering valuable feedback on customer experiences and aiding in product development and process optimization.
Work hand on hand with other departments to ensure the reduction of dwell and increased profitability of our Used Car Business (operations, refurbishment, etc.)
Create exceptional customer experiences that surpass expectations, fostering enduring customer relationships.
Consistently meet or exceed sales targets and performance metrics.

General duties:

Operate with a flexible mindset to support sales and delivery needs across the team
Ensure that customer details and all actions are accurately tracked and updated in our internal systems
Execute on and share best practices with and across your Tesla location
Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs
In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done
Manage any additional duties to support wider business requirements

What You’ll Bring

Passion for Tesla's mission and products, and a desire to share this with others
Excellent communication skills and the ability to build rapport with customers
The ability to explain complex topics to customers in simple terms
Focus on educating and understanding customers' needs
Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines
Strong attention to detail and organizational skills
Ability to work independently and as part of a team
Understands English language and communicate in it when needed
Valid driving license held for 2 years and over

At Tesla, we believe that owning a Tesla vehicle is not just about transportation, but about driving change and making a positive impact on the world. As a Used Tesla Advisor, you will have the opportunity to help customers on their journey to ownership of a Tesla, and show them why it's the right choice for them. If you are passionate about electric vehicles and want to make a difference, we encourage you to apply for this exciting opportunity.

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