System Analyst (Operational Team)

Social Discovery Group (SDG) is a global technology company that builds apps at the intersection of dating, social, and entertainment. The company's portfolio includes 70 social discovery platforms with a focus on AI, game mechanics, and video streaming. We actively support and invest in social discovery startups worldwide through our CVC fund.

More than 500 million people in 150 countries enjoy our products, and we strive to have ten times as many.

SDG invests in social discovery technology startups around the world. Our Investments include Open AI, Patreon, Flo, RAW, EVA AI, Clubhouse, Magnet, Woebot, Flure, Astry, Coursera, Academia, Harbour, Space, Auto1, DocSend, AppAnnie, Rapyd, Boom Supersonic, Trading, View, K-Health and many others.

We solve the problem of loneliness, isolation, and disconnection with the help of digital reality.

Our digital nomad team of more than 1200 professionals works all over the world. Together, we are solving the prevalent problem of loneliness and shaping Social Life 3.0 — a new digital reality where people will be able to fulfil their needs for communication and attention from other people and artificial life forms.

Our teams of digital nomads live and work remotely from Cyprus, Malta, the USA, Thailand, Indonesia, Hong Kong, Japan, Australia, Poland, Israel, Turkey, Latvia and many others.

We are seeking for a System analyst (operational team).

Your main tasks will be:

• Analyze existing software applications, databases, networks, and infrastructure components to identify strengths, weaknesses, and areas for improvement.
• Utilize modeling notations such as C4 (Context, Container, Component, Class) and UML (Unified Modeling Language) to create visual representations of the current architecture.
• Identify gaps and inefficiencies in the current architecture and propose solutions to address them.
• Collaborate with development teams, system administrators, and business analysts to ensure accurate representation of the architecture.
• Make recommendations and actively participate in modernization, upgrades, or migrations to enhance the IT platform.
• Participate in the incident management process as a 3rd line of support.
• Prepare statistics and reports from JIRA, monitoring SLA targets, and ensuring data accuracy.
• Maintain accuracy and adequacy of monitoring triggers, and reduce noisy alerts.

We expect from you:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Experience with modeling notations such as C4 and UML.
• Proficiency in programming languages, with the ability to read C# code.
• Experience working with system logs, deep log analysis using ELK, and visualizing data on dashboards in Grafana.
• Strong command of SQL, including the ability to write complex queries for data extraction and analysis.
• Analytical skills and attention to detail, with the ability to dissect and understand complex architectures.
• Familiarity with enterprise-level IT systems, databases, networks, and cloud technologies.
• Ability to develop various reports from JIRA using Python scripts.
• Problem-solving mindset with the ability to identify and suggest solutions for architectural challenges.
• English proficiency at B1 level or higher.

What do we offer:

• REMOTE OPPORTUNITY to work full time;
• Vacation 28 calendar days per year;
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• Full payment for professional training, international conferences and meetings;
• Corporate discount for English lessons;
• ​Health benefits. If you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee, according to the paychecks. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
• ​Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for time off, merch, team building activities, massage certificates, etc.

Sounds good? Join us now!