Staff Site Reliability Engineer

Moveworks is the universal AI copilot for search and automation across all your business applications. We give employees one place to go to find information and get support while reducing costs for your business. The Moveworks Copilot is powered by an industry-leading Reasoning Engine that uses a combination of public and proprietary language models to understand employee queries, then build and execute multi-step plans that achieve them. It does this by linking into systems (like ITSM, HRIS, ERP, identity management, and more) with native and custom-built integrations that turn natural language into powerful automations for employees.

The world’s most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminate repetitive support issues, deliver instant knowledge, and empower employees to work faster across applications.

Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion, thanks to our award-winning product and team. In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year. We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024!

Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Come join one of the most innovative teams on the planet!

About the job

Site Reliability Engineering (SRE) combines software and systems engineering to build and run large-scale, distributed, fault-tolerant systems.

We are looking for a passionate Staff Site reliability engineer to join our team. As the founding member of the SRE team at Moveworks in Bengaluru, you will be responsible for architecting and managing Moveworks AI cloud infrastructure and strategy. As Moveworks grows fast, this team will be tasked with designing and operating resilient and secure cloud and infrastructure that allows our products to operate reliably and our engineering teams to build and release customer facing features very rapidly.

You will get to work closely with platform, infrastructure, machine learning, search, data, DevOps, and frontend teams, and build systems that allow these teams to ship high quality software at a rapid pace. This might include building/improving CI/CD pipelines, supporting blue/green deployments, creating/managing canary environments and ensuring that the likelihood of bad code getting into production is minimized.

Responsibilities

• Improve observability and reliability of Moveworks systems by managing/building monitoring and alerting infrastructure.
• Improve debuggability - build / manage systems that help debug issues in production and analyze performance.
• Architect, design, and execute projects to improve the reliability of our applications and systems.
• Be a technical lead for the adjacent teams in Bengaluru.

Minimum qualifications:

• Bachelor’s degree in Computer Science or a related field.
• 8+ years of experience in software engineering / SRE with significant experience in Python / Go.
• 2+ years of experience leading projects and designing, analyzing, and troubleshooting distributed systems.
• Experience in managing/building infrastructure systems for deployment and management of workloads in AWS. Familiarity with Jenkins, Terraform, Ansible, Helm, etc.
• Experience with Azure would be a plus.