Service Preparation Technician

1 Day ago • All levels • Administrative • Undisclosed

About the job

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problem-solving

Job Description

As a Service Preparation Technician in Zwolle, you'll be a key member of the Service Preparation Team, preparing and triaging customer repair requests using standardized processes and advanced tools for Tesla's connected vehicles. You'll provide remote support to resolve customer concerns, perform remote diagnosis for physical repairs, and develop technical skills through training and exposure to advanced diagnostic tools. Responsibilities include processing diagnostic requests, documenting findings, creating repair plans, identifying remotely resolvable requests, communicating with customers and stakeholders, and coaching team members. Success requires being energetic, organized, and passionate about the Tesla brand, creating exceptional customer experiences.

Must have:

Vehicle/IT system diagnosis & troubleshooting
Structured diagnostic request processing
Excellent written & spoken communication
Ability to handle multiple priorities
Technical document interpretation
Proficiency in using diagnostic tools

What to Expect

As a Service Preparation Technician , you will be a key contributor to our Service Preparation Team. This team aims to prepare and triage customer repair requests using a standardised process and advanced augmentation tools, that take advantage of our highly connected vehicles. This process ensures a smooth and efficient onsite experience for our customers and workshop teams.

Service Preparation Technicians provide remote support to customers to resolve their concerns whenever possible. When a physical repair is required, you will perform remote diagnosis to determine which repair actions are required. You will have the opportunity to develop your technical skills through a combination of exciting training programs, and exposure to our advanced diagnostic tools.

To be successful at Tesla, you must be energetic, well-organized, and work smart. You should have a passion for the brand and the ability to create exceptional customer experiences.

What You’ll Do

Process diagnostic requests in a structured way and according to deadlines, setting the teams at our service locations up for success
Clearly document findings and identify a repair plan for every customer concern requiring diagnosis
Develop an excellent understanding of all Tesla vehicle systems and diagnostic tools
Identify and action simple remotely resolvable service requests, to provide an effortless customer journey
Deliver clear and concise written and spoken customer communication
Communicate any vehicle and technical updates to relevant stakeholders
Coach, train and upskill other team members to improve their diagnostic skills

What You’ll Bring

Willingness to learn new and innovative technologies to further develop in role
Ability to effectively handle multiple priorities, organize workload, meet deadlines and solve problems with a high attention to detail
Ability to thrive in a team-based environment and achieve common goals
Prior experience in vehicle or IT system diagnosis and troubleshooting
Ability to read and interpret technical documents & system logs
Digitally savvy – ability to adopt and adapt quickly to new technologies and systems
Able to communicate, read, and write effectively in English

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