Service Delivery Engineer

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.  

We are seeking an experienced and motivated Service Delivery Engineer to join our team and play a pivotal role in delivering our telecom solutions.

You will be responsible for installing, implementing and configuring Value-Added Services Systems (VSS) and Online Charging Systems (OCS) for telecom operators.

The role involves working closely with clients, understanding their requirements, and ensuring seamless integration of systems into their networks. This together with the Sinch Project Team, which usually consists of Project Manager, Solution Architect and other System Engineers.

The ideal candidate will have a strong technical expertise, problem-solving skills, and the ability to work in dynamic environments, ensuring successful project delivery within set timelines.

Key Responsibilities:

• Install, configure, and implement Telecom VSS and OCS systems for telecom operators, ensuring compliance with technical specifications and project requirements.
• Collaborate with clients to gather technical requirements and translate them into functional configurations,
• Conduct system integration with existing network infrastructure, including interfaces with core telecom components like HLR, HSS, GGSN and IMS.
• Perform system testing and validation, including User Acceptance Testing (UAT) and troubleshooting of system issues during deployment.
• Develop and execute configuration scripts for system setup, e.g. Ansible.
• Ensure proper documentation of configurations and implementations for future reference.
• Provide on-site and remote support during installation and post-implementation phases to ensure system stability and performance.
• Collaborate with cross-functional teams, including software developers, project managers and customer support teams, to resolve technical challenges.

• Degree in Engineering or related fields
• Experience from technical roles within Telecom and IT industry;

• Hands-on experience with implementing and configuring telecom systems, particularly VSS and OCS platforms.
• Strong knowledge of telecom protocols such as SS7, Diameter, SIP, CAMEL
• Experience with system integration in telecom environments, including APIs, middleware, and databases (e.g. Oracle)
• Experience with Linux based systems.
• Familiar with telecom networks, architecture, and components such as BSS/OSS, HLR/HSS and core network systems.
• Knowledge of virtualization and cloud platforms (e.g. VMware, OpenStack or AWS)
• Knowledge IP network architecture, configuration, integration, load balancing and redundancy.
• Understanding of security and compliance requirements in telecom systems (CIS, OWASP, NIST or similar).
• Advanced or Fluent English
• Based in Bogotá- Colombia

We believe that you associate yourself with the following persona and professional characteristics:

• Team-oriented mindset with the ability to work collaboratively.
• Takes initiative and make carefully considered decisions.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills for client interaction.
• Ability to manage multiple tasks and prioritize work in a dynamic environment.
• Attention to detail and commitment to delivering high-quality work.

Work Environment:

• Full-time role with opportunities for on-site deployment at client locations (may require travel).
• Combination of office work and field activities based on project requirements.
• Flexible schedule to support deployment and critical project milestones.

Please submit your curriculum in English

Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more. 

Our Hiring Process 

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations. We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!