Sales Associate

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Description

Our DOTS Sales Associates help to achieve Trek’s Mission by providing incredible hospitality to our customers and changing the world by getting more people on bikes.  From the moment our customers arrive in our parking lot to when they leave on their bicycles or drive away, our Sales Associates are our guides, taking our customers through everything they need to accomplish their cycling goals, keep their bicycles performing as designed, and ensuring they will have a great experience on their rides.

Performance expectations:

• Achieve individual daily, weekly, monthly, and annual goals as prescribed by Store Manager (quantity and quality) through face-to-face interactions with customers in the store.
• Use our Guide Sales Process to provide our customers with incredible hospitality.
• Develop your sales and hospitality skills through training, role-playing and on-the-job experience.
• Maintain Trek University Guide Status by completing Trek U modules to further your knowledge of our technology products, services, and procedures.
• Participate in daily huddles and consistent sales debriefs throughout the day.
• When not actively taking care of customers or working the store’s Book of Business, you will be helping to:
  • Complete Daily Task List assignments.
  • Maintain organization and cleanliness of all FOH/BOH areas within the business.
  • Maintain all aspects of store merchandising according to the visual merchandising standards, including product placement, price auditing, and product re-stocking.
  • Complete weekly Cycle Counts.
  • Receive product and restock the sales floor.
  • Assemble, or pre-assemble, new bicycles (if applicable)
  • Prep customer bikes for service by our Service Lead
  • Complete additional miscellaneous tasks and duties as prescribed by the Manager on Duty.

What you will bring to the team:

• A positive, “get stuff done”, attitude.
• A desire to change the world through bikes and work with like-minded teammates.
• Have a Learn-it-all vs. Know-it-all mindset.
• Cycling experience not a requirement but a plus.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!