Residential Technical Training Specialist - Australia & New Zealand

2 Weeks ago • 5 Years + • Product Management • Undisclosed

About the job

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Job Description

Tesla seeks a Residential Technical Training Specialist for its Australia & New Zealand residential energy channel team. This role focuses on accelerating the growth of Powerwall and residential energy products by partnering with B2B installers, optimizing product design & installation, operationalizing best practices, and resolving growth constraints. Responsibilities include conducting product training, providing technical support, developing training content (ideally SAA accredited), building relationships with installers, engaging with technical support teams, drafting technical documentation, capturing product feedback, and developing strategies for measuring installation partner quality. The role involves approximately 50% travel across Australia and New Zealand.

Must have:

Installation/electrical experience or relevant engineering degree
5+ years in quality/training or similar operations role
Solar PV or energy storage industry experience
Strong communication and interpersonal skills
Knowledge of electrical, solar PV, and energy storage fundamentals

What to Expect

We are seeking a full-time Residential Technical Training Specialist for our residential energy channel team across Australia and New Zealand. In this role, you’ll help accelerate the growth of our Powerwall and residential Energy products with our B2B partners, helping them optimise their design and installation of our products, operationalise best practices and unlock constraints to their growth. You’ll be joining a fast-paced team, wearing several hats focused on the success of our B2B channel partners. Besides a rock-solid work ethic and strong team-oriented personality, leaders on our team display excellent communication skills (internal and external), creativity and passion, and a desire to break new ground in a constantly shifting landscape.

What You’ll Do

Partner closely with the account management teams to drive and strengthen the customer relationship
Conduct and host product overview, installation and commissioning training with installers and electricians
Work closely with sales, engineering and marketing teams to coordinate customer visits and events
Provide day-to-day product and design support to customers and customer-facing teams
Develop and design technical training content and training models (ideally SAA accredited)
Develop trusting relationships with installers/partners to understand their product needs and technical challenges
Engage with the technical support teams to ensure speedy resolution of customer escalations when necessary
Draft and publish technical documentation for internal and external teams
Capture and document product and installation feedback for internal teams for product development and improvement
Develop strategy, processes and metrics to enable ongoing measurement and evaluation of quality in the network of installation partners
Leverage available audit data and field feedback to track trends and determine appropriate corrective or preventive actions
This role is expected to travel and visit partners in person across a wide geography, expect 50% travel

What You’ll Bring

Installation/electrical experience or a degree/relevant experience in engineering (Electrical, Mechanical)
5+ years experience in a quality/training or similar role in an operations environment
Relevant work experience in solar PV or energy storage industry
In-depth understanding of electrical, solar PV and energy storage fundamentals 
Knowledge of health and safety rules, and best practices applied in the industry 
Strong interpersonal and communication skills are essential to establish effective working relationships throughout the Tesla organisation

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