ITSM Configuration Manager

Location - Gurugram (On Site)

Responsibilities

As a Configuration Manager within the Service Management function, you will be responsible for:

• Carrying out daily end-to-end delivery of Configuration Management (CM) services in accordance with the configuration management plan. This includes documenting and implementing a framework to manage the Configuration Management Database (CMDB).
• Ensuring that all configuration items are captured accurately in the CMDB, and that all information required to deliver an IT service, including their relationships is maintained properly to support risk management, compliance, service management and other requirements.
• Reviewing incident outage resolution results and responses and dispositions of failed changes due to issues related to the configuration management system and ensuring learning and improvements are captured.
• Working with the Enterprise Architects and Data Compliance Architect to ensure that the correct data models are implemented.
• Providing reporting and management information on the Configuration Items as part of the service catalogue and where required for regulatory reporting.
• Tracking compliance to Configuration management policies and procedures and resolving or escalating any compliance issues. Also responsible to facilitating and contribute to CM audits.
  
  

YOUR PROFILE

As a person you come across as team-player who is professional, analytical, solution-oriented, positive and energetic. Candidates with a Software Engineering or Management background with data analytics and business intelligence skill set are welcome to apply.

Further we are looking for a candidate with the following professional competencies:

• 8 to 11 years with strong technical and hands-on experience with working in ITIL based Service Management and processes framework in Financial Services, preferably Investment Banking, Trading and Administration domain.
• Substantial working knowledge and hands-on in ITIL practices like Configuration Management, Incident and Problem management, Change management, and other areas like Capacity Management.
• Substantial working knowledge of Configuration Management Database (CMDB) and related data models and configurations.
• Experience with creating and generating various kinds of operational reports and dashboards using reporting and data visualization tools (such as Power BI) to be able to develop, update and maintain the dashboards.
• Hands-on experience on ITSM tool – ServiceNow
• Hands-on experience on PowerBI and MS Excel.
• Hands-on experience in writing SQL queries with exposure of relational databases and data models.
• Knowledge of DevOps functions, CI/CD pipeline process.
• Knowledge of the Cloud technologies including Kubernetes, Docker etc.
• Knowledge of the investment banking sector.
• Knowledge of Financial Markets, trading, and instruments.
• Working conditions: Should be comfortable with afternoon shift (Shift time - 1 PM to 10 PM)
  
  

We get curious people invested in the world

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.

You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.

We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

How To Apply

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