Guest Animal Operations Manager

About the Role & Team

As a Guest Animal Operations Manager, you will be providing strategic direction and leading the day-to-day operations of one of the Guest Animal Experience teams, leading a team of Education Managers and education Cast as well as managing a range of conservation education programs and day guest experiences. You will act as a senior leader in The Walt Disney Company, partnering effectively with peer leaders, animal care leaders, operations partners, and others to deliver experiences designed to promote wildlife and conservation awareness and action.

In this salaried, full-time role, you will report to the Guest Animal Experience Director, Disney’s Animals, Science and Environment.

What You Will Do

• Oversee all aspects of Animals, Science and Environment guest experiences within Disney’s Animal Kingdom Lodge, Disney’s Animal Kingdom Theme Park, or Epcot.
• Provide clear direction regarding long-term goals and more immediate considerations in a constantly evolving environment
• Achieve and sustain a vision that inspires exceptional guest experiences and supports our mission to Lead, Care, Connect and Conserve
• Develop and implement performance standards that focus on safety, innovation, world class experiences, and measureable outcomes
• Manage operational expense and labor budgets
• Serve as coach and mentor, providing developmental opportunities and feedback to all Cast Members while modeling exceptional instructional and interpretation techniques
• In partnership with the team, develop and implement a vision for the future of Guest Animal Experiences through program design and evaluation

Required Qualifications & Skills

• Minimum 5 years of experience leading a team
• Demonstrated leadership ability in a dynamic, complex working environment
• Proven partnering skills and ability to work with various departments throughout the company
• Demonstrated strong organizational, technical and problem-solving skills
• Outstanding instructional and communication skills
• Passion for conservation education, storytelling techniques, and connecting guests to nature
• Dedication to promote an inclusive work environment
• Success with leading, managing, and completing projects
• Open to a flexible work schedule including weekdays, weekends, evenings and holidays

Preferred Qualifications

• Recent work experience within The Walt Disney Company
• Experience with educational program design, implementation and evaluation in a classroom or an informal education environment
• In depth knowledge of educational principles and instructional design models
• Experience leading a team in a unionized environment

Education

• Bachelor’s degree or equivalent experience work experience

Additional Information

• Benefits and Perks: Disney offers a rewards package to help you live your best life! This includes health and savings benefits, educational opportunities and special extras that only Disney can provide! Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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