Global IT Support Specialist

1 Month ago • 2 Years + • Administrative • Undisclosed

About the job

Job Description

Playtech's IT department seeks a proactive Global IT Support Specialist for its London office (with home office possibility). Responsibilities include providing Tier 1-2 IT support on-site and remotely, troubleshooting IT problems globally via a centralized ticket system, managing IT asset inventory, installing and maintaining various devices, troubleshooting network issues, and communicating with employees to resolve problems. The role requires strong troubleshooting skills, the ability to provide quick workarounds, and a willingness to learn and adapt to new technologies.
Must have:
  • 2+ years IT support experience
  • Windows client environments understanding
  • Good computer hardware knowledge
  • Troubleshooting skills
  • Basic TCP/IP understanding
Good to have:
  • MacOS and JAMF experience
  • Cloud Solutions (Office365, Azure) knowledge
  • Active Directory, GPOs, and SCCM knowledge
Perks:
  • Global scope and inclusive environment
  • Constant learning and development
  • Active lifestyle and mental well-being support
  • Professional and relaxing environment

Company Description

About Playtech

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a market leader in the gambling and financial trading industries with 7700 employees across 19 countries. Playtech delivers business intelligence-driven gaming software, services, content, and platform technology, making it a leader in the industry. To learn more about Playtech's company culture, visit https://www.playtechpeople.com/

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.


Ready to level up your career?

Playtech‘s IT department is looking for a proactive Global IT Support Specialist with excellent troubleshooting and problem-solving skills to join our London office and work on-site (homeoffice possible). 

Job Description

Your influential mission. You will... 

  • Provide Tier 1-2 IT support for Playtech employees on-site and remotely 
  • Troubleshoot IT problems globally via a centralized ticket system 
  • Track and keep IT assets inventory up-to-date 
  • Be responsible for installation, administration, maintenance and troubleshooting different devices 
  • Troubleshoot network issues 
  • Communicate with employees to identify problems and advise on solutions

Qualifications

Components for success. You... 

  • Have 2+ years of experience in an IT support role 
  • Have good understanding of Windows based client environments, Active Directory, GPO's and SCCM (beneficial) 
  • Possess practical knowledge of computer hardware and maintenance 
  • Have a basic understanding of TCP/IP, Network elements and services, Wireless and VPN environments 
  • Are ready to contribute to documentation, KB, manuals and monitoring 
  • Have excellent troubleshooting skills, out of the box thinking and ability to provide workaround quickly 
  • Are self-learner, able to learn and adopt new technologies quickly and willing to grow in the IT field, adopt knowledge and use it 

You'll get extra points for... 

  • Knowledge of MacOS operating systems and JAMF management 
  • Experience in Cloud Solutions (Office365, Azure) 

Thrive in a culture that values...  

  • Global scope and inclusive working environment 
  • Constant learning and development opportunities 
  • Ability to contribute to common success 
  • Active lifestyle and mental well-being 
  • Professional and relaxing environment 
  • Vibrant working environment

Additional Information

GLOBAL IT TEAM 
We are a team of talented professionals, contributing to stable Playtech’s working environments from New York to Manila. Our dynamic team spans the globe, working together across Infra, Networking, Security, and HR. We continuously challenge ourselves to test and expand our skills in a supportive environment. We grow our knowledge everyday by immersing ourselves in the workings of a global enterprise. We make an impact – every team member’s contributions are valued and essential to our success. 


Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work. 

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About The Company

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries


Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.


We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.


The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.


Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.


Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.


If you are an ambitious, creative thinker and would like to work for us we want to hear from you!


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