Field Process Engineer, Commercial Charging

2 Weeks ago • All levels • Operations • Undisclosed

About the job

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Job Description

Tesla seeks a Field Process Engineer for its Energy & Charging service team. This role focuses on maintaining the charging fleet for optimal customer experience and availability. Responsibilities include identifying process improvements, leading training initiatives, troubleshooting complex issues, providing on-site support for major updates/emergencies, collecting field service feedback, and collaborating with various internal teams (engineering, deployment, training, IT). The ideal candidate will possess strong analytical and problem-solving skills, experience with electrical engineering (low and medium voltage systems), and excellent communication abilities. Up to 50% travel within the EMEA region is required.

Must have:

Electrical engineering experience (low/medium voltage)
Complex problem-solving skills
Strong analytical & quantitative skills
Excellent communication & interpersonal skills
Experience influencing multiple stakeholders
Process improvement expertise

What to Expect

Tesla is looking for a motivated Field Process Engineer to join our dynamic Energy & Charging service team. As a member of the team, you will help maintain the fleet to ensure excellent customer experience and best-in-class availability. You must have a passion for technology and solving challenges that will change the world’s Energy and EV Charging infrastructure. As a Field Service Support Engineer, you’ll organize, prioritize, and track multiple O&M projects, collaborating with engineering, deployment, training, and IT teams to enhance processes. You'll also support technicians with troubleshooting, remote diagnostics, and on-site assistance during major updates or emergencies.

What You’ll Do

Identify internal process improvement areas to enhance fleet performance and serviceability and lead change initiatives across business processes, fostering growth and continuous improvement.
Lead Field service training initiatives, documentation, and product knowledge databases.
Apply out of the box thinking, problem-solving abilities and infrastructure maintenance experience to solve complicated problems
Identify root causes to complex maintenance challenges and provide support to field service technicians remotely to solve complex issues and restoration of charging systems.
Provide on-site support for complex jobs that require expert knowledge of troubleshooting and lead efforts during major emergency situations.
Collect feedback from Field Service team on issues and processes that require improvements and liaise with engineering, design and quality team
Act as a trusted partner and problem solver for local leadership, providing guidance on service improvements

What You’ll Bring

Experience in the field of electrical engineering and know how’s of working with Low and Medium voltage systems
Demonstrated success in complex problem solving and the ability to deal with ambiguity with a strong attention to detail.
Strong analytical and quantitative skills with ability to use data and metrics for making assumptions and decisions
Excellent organizational skills with a focus on efficiency and effectiveness
Proponent for continuous improvements (Process, product, technology)
High proficiency with Microsoft Windows and Office applications, particularly Microsoft Excel, PowerPoint, and Word.
Exceptional communications, strategic thinking, and interpersonal skills.
Experience working across and successfully influencing multiple internal stakeholders (supply chain, finance, engineering, training, etc.)
Ability and willingness to travel up to 50% of the time within the EMEA region to support service operations

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