Cashier Agent

6 Days ago • All levels

About the job

Summary_{By Outscal}

Owns and manages the customer experience in all interactions with
customers and intermediaries that come to the counter.

We are a leading logistics company that provides end-to-end solutions for our clients’ needs. We are looking for a customer service agent who can handle inquiries, complaints, and requests from our customers and carriers.

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Purpose:

To deliver operational excellence in cargo consolidation and the effective management of origin shipment documentation management, client relationship management, and proactive stakeholder communication is delivered to the highest possible standard, and that continuous improvements are suggested and delivered.

I- Roles & Responsibility

The staff needs to pay high attention on learning documentation as below:

1.1. Clear on bank slip receiving from customer in SAP

1.2. Do daily collection report ( daily collection by verify with chq and bank slip we received verify with the system SAP)

1.3. Bank Clearing (100% accuracy with check list and Invioces payment)

1.4. Credit terms of vendors and release invioces original to vendors (Issue on letter of deposit…)

1.5. Stamp management

1.6. Ensure file daily collection are update

1.7. Follow up closely with the outstanding/pending issues

1.8. Ensure efficient and accurate filing and closed shipments files

1.9. Willing to learn & do task which is assigned by leaders

It is very important that staff must assure timeliness and accuracy when performing the task

We provide the rights for staff's own decision-making, and he/she must ensure this is not lead to cost/non-compliance as

mentioned in SOP. For anything unclear/doubt about, we highly recommend trainee to ask for clear understanding first before

doing. The staff need to responsible for his/her own action.

II- Attitude/Characteristic requirment

1- Be on time as working hour

2- Possitive mindset

3- Uprightness and high responsible for the given tasks

4- Commitment to get the job done correctly and timely

5- Willing to learn and patient

6- Be open-minded

7- Good Team player

8- Adhere to Company Behaviours

9- Experience in operations or customer service in logistics/ supply chain/ shipping or related

III- Knowledge desire in order to perform the tasks:

1- Computer skill (outlook, Microsoft Word, Excel)

2- Writing skill (short, clear and simple for reader to understand)

3- System update (SAP, Mods knowledge)

4- Time management

5- Customer service

6- Problem solving

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.