Cashier Agent

Owns and manages the customer experience in all interactions with
customers and intermediaries that come to the counter.

Purpose:

To deliver operational excellence in cargo consolidation and the effective management of origin shipment documentation management, client relationship management, and proactive stakeholder communication is delivered to the highest possible standard, and that continuous improvements are suggested and delivered.

I- Roles & Responsibility

The staff needs to pay high attention on learning   documentation as below:

1.1. Clear on bank slip  receiving from customer in SAP

1.2.  Do daily collection report ( daily collection by verify with chq and bank slip we received verify with the system SAP)

1.3. Bank Clearing (100% accuracy with check list and Invioces payment)

1.4. Credit terms of vendors and release invioces original to vendors (Issue on letter of  deposit…)

1.5. Stamp management

1.6. Ensure file daily collection are update

1.7. Follow up closely with the outstanding/pending issues

1.8. Ensure efficient and accurate  filing and closed shipments files

1.9. Willing to learn & do task which is assigned by leaders

 

It is very important that staff must assure timeliness and accuracy when performing the task

We provide the rights for staff's own decision-making, and he/she must ensure this is not lead to cost/non-compliance as

mentioned in SOP. For anything unclear/doubt about, we highly recommend trainee to ask for clear understanding first before

doing. The staff need to responsible for his/her own action.

II- Attitude/Characteristic requirment

1- Be on time as working hour

2- Possitive mindset

3- Uprightness and high responsible for the given tasks

4- Commitment to get the job done correctly and timely

5- Willing to learn and patient

6- Be open-minded

7- Good Team player

8- Adhere to Company Behaviours

9- Experience in operations or customer service in logistics/ supply chain/ shipping or related

 

III- Knowledge desire in order to perform the tasks:

1- Computer skill (outlook, Microsoft Word, Excel)

2- Writing skill (short, clear and simple for reader to understand)

3- System update (SAP, Mods knowledge)

4- Time management

5- Customer service

6- Problem solving

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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