Billing Support Specialist

5 Days ago • Upto 1 Years

About the job

Summary_{By Outscal}

Billing Support Specialist needed with 0.5+ years of customer support experience, skilled in Microsoft Office, and capable of resolving payment issues. Experience in the payments industry and a financial or economics degree are a plus. Strong attention to detail, stress resistance, and a passion for meeting SLAs are essential.

Growe welcomes those who are excited to:

Quickly and efficiently resolve customer queries regarding payment issues via tickets;
Troubleshoot issues with payment partners to maintain high level of payment processing;
Escalate issues to the technical team if required;
Communicate with other departments within "cross-department" procedures.

We need your professional experience:

At least 0.5 years of experience as a Customer Support Specialist or related position;
Competency in Microsoft Office applications;
Experience with resolving issues related to the payments industry would be a plus;
A financial or Economics degree would be a plus.

We appreciate if you have those personal features:

Ability to work in high workload conditions;
Passion for prioritizing tasks and meeting SLAs;
Attention to detail;
Stress resistance.

We are seeking those who align with our core values:

GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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About The Company

growe

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Here at Growe, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

We focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. We dare to unlock potential and seize opportunities, from launching new iGaming brands in Asia, Africa, and Latin America to providing exceptional opportunities to our team players and an extraordinary chance to succeed.

Check out our vacancies and join our growing team of opportunities unlockers.

Let's grow together!