Associate Technical Support Engineer (French Speaker)

1 Day ago • 3 Years + • Operations • Undisclosed

About the job

3 skills required for this role

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communication

problem-solving

ms-office

Job Description

Tesla seeks an Associate Technical Support Engineer (French speaker) to provide technical support for its Residential Energy Products (Powerwall and Wall Connector). Responsibilities include troubleshooting and providing expertise to installers during site visits and remotely, developing preventive maintenance strategies, escalating critical issues, resolving technical issues with Tesla's Residential Energy systems, educating customers, determining the need for field service intervention, sharing customer concerns with relevant teams, and accurately recording data. The ideal candidate possesses a background in Electrical or Mechanical Engineering, at least 3 years of technical support experience (renewable energy experience a plus), excellent communication skills in English and French, and CRM and MS Office Suite proficiency. This role involves close collaboration with Sales, Operations, and Service teams to enhance the customer and installer experience.

Must have:

Electrical/Mechanical Engineering background
3+ years technical support experience
Excellent English & French communication
CRM & MS Office Suite proficiency
Troubleshooting & technical expertise

Good to have:

Renewable energy industry experience

What to Expect

Are you interested in providing technical support for Tesla’s Residential Energy Products Powerwall and Wall Connector? Do you have a background in Electrical and/or Mechanical Engineering? We are looking for a professional to help us deliver exceptional support to our network of Certified Installers. The ideal candidate will have technical acumen and a service-oriented mindset. This position will partner closely with our Sales, Operations, and Service teams to proactively improve the owner and installer experience for our rapidly growing customer base.

What You’ll Do

Support the installers by troubleshooting and providing technical expertise to Field Service Engineers and partner installers during site visits
Remote troubleshooting and development of strategies for preventive maintenance
Escalate critical issues when needed evaluate the needs of business customers and work in a creative, proactive manner to resolve technical issues with Tesla´s Residential Energy systems
Educate our business customers so they have optimal confidence in the operation of the system
Determine if technical solutions can be resolved remotely or if field service intervention is needed
Share customer concerns with Managers, Service Engineering or the Field Service team
Accurately record issues and data into the CRM database

What You’ll Bring

Electrical or Mechanical engineering background-related technical experience
Minimum of 3 years of working experience in a technical support environment, experience in the renewable energy industry is a plus
Excellent communication skills both in English and French
Experience with CRM systems and MS Office Suite

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