Area Part Supervisor- South & South West England

2 Weeks ago • 4-8 Years • Operations • Undisclosed

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Job Description

The Area Parts Supervisor for South & South West England at Tesla plays a critical role in service operations, supporting technicians and customers. Responsibilities include leading and motivating a team of Parts Advisors, achieving KPIs (customer satisfaction, productivity, profitability, cost savings), conducting performance monitoring and regular one-to-ones, ensuring parts standards and procedures are up-to-date, managing escalations, overseeing inventory management, and liaising with internal teams. The ideal candidate possesses proven leadership experience, strong analytical and problem-solving skills, exceptional communication skills, and a passion for continuous improvement. The role requires significant travel within the region and a valid driving license.

Must have:

Lead and motivate a team
Achieve KPIs (customer satisfaction, productivity)
Manage inventory and escalations
Excellent communication skills
Problem-solving skills
Experience as a Lead Service or Parts Advisor

What to Expect

Our Parts team play a critical role in the service operations, offering fundamental support to both Technicians, and customers. Together they constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

Parts Supervisors are the front-line leaders of our parts operation. They act as brand ambassadors, delivering exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.

We hire leaders who want to run a service parts business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.

Our parts Supervisors consistently deliver excellent results across both people's leadership and business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

What You’ll Do

Supports Parts Advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, profitability and cost savings.
Monitor performance consistently and be responsible for quality within your team, motivate, lead and inspire the team in continuous improvements and efficiencies. Support of other locations is required.
Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching and following up on development training and any personnel cases. Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training to perform their role successfully.
Ensure that parts standards and available procedures are up-to-date, accurate and that all work is compliant.
Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels.
Accountable for end-to-end completeness of inventory from, from receiving to fulfillment and invoicing/consumption. Partner closely with the service manager to guarantee we service our customers’ cars efficiently and seamlessly, ensuring parts are available and escalations process are properly followed.
Liaise daily with internal teams within the Service Centre including Service & Delivery and local Senior Management
Accurately record parts transactions and data into the system, maintaining excellent attention to detail and escalating any issues

What You’ll Bring

Experience as a Lead Service or Parts Advisor, in a customer facing industry, role (within Tesla) is preferred
Proven ability to lead by example and be innovative with processes and efficiencies. Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed. Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed
Analytical ability to understand and impact key performance indicators
Problem solving initiative to fix problems when they arise, but also understand why and how they happened
A calm, considered approach with exceptional communication skills and the ability to adapt your style dependent on whom you’re interacting with
Have an interest in developing yourself as a people manager and continuously grow by actively learning, self-assessing and asking for feedback
Possess the ability to build trust with your team,your Manager, customers and stakholders.
Ability to adopt and adapt quickly to new technology and systems
Able to communicate, read, and write effectively in the English language, and other local languages if required
Must have and continue to maintain a valid driving license and safe driving record
Ability to travel >=80% within the supervisory/region accountable

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