Technical Support Specialist

We are looking for a tech-savvy, customer-focused individual to join our dynamic Global Technical Support Team. As a Technical Support Specialist, you'll be the go-to person for providing exceptional technical and customer support for our online applications to customers all around the world. Collaboration and teamwork are fundamental to our culture at DraftKings. In this role, you’ll have the opportunity to work closely with over 20 diverse teams, providing comprehensive support across all our products. Your key responsibilities will include investigating, troubleshooting, and resolving various issues to ensure our customers have the best possible experience with our products. If you thrive in a fast-paced, dynamic environment and enjoy continuous learning, you’ll find yourself right at home here.

What you’ll do as a Technical Support Specialist

• Provide quality support to customers by troubleshooting and diagnosing different types of issues, and escalating priority problems through the right channels.

• Making sure that customer escalations are followed up on promptly to keep our customers satisfied and meet our service level agreements.

• Following standard processes and procedures in your work.

• Using various systems like Jira, Confluence, Kibana, New Relic, Snowflake, and our internal tools. 

What you’ll bring

• Great English communication skills, both written and verbal.

• Strong problem-solving skills.

• A team player with excellent interpersonal communication skills.

• Flexibility to work in shifts for 24/7 support.

• Experience with Jira, Kibana, New Relic, or Snowflake is a bonus.

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