Support & Sys Admin Manager

🚀 Univrse is a Barcelona-based VR studio developing Univrse Framework, a solution that revolutionizes location-based VR experiences (www.univr.se ).

Our multidisciplinary and international team combines the physical, digital, and virtual worlds to create fascinating experiences.❤️ We love to open new paths to find unconventional solutions in the field of XR technologies.

👉 What are we looking for?

As the Support & Sys Admin Manager (small team), you will play a pivotal role in ensuring the seamless operation of location-based LBVR (Location Based Virtual Reality) installations operating our Unity-based software, Univrse Experience Manager.
This dual-role position requires a seasoned professional with extensive experience in technical support, team leadership, and systems administration. You will be responsible for leading a support team dedicated to resolving remotely technical issues at client venues and overseeing the office sysadmin team to maintain internal IT infrastructure.

• Bachelor's degree in computer science, information technology, or a related field.
• Proven experience (5+ years) in technical support, preferably in VR or gaming industry.
• Strong leadership skills with experience managing technical teams.
• In-depth knowledge of Unity and VR technologies.
• Solid understanding of IT infrastructure and systems administration.
• Excellent communication skills with the ability to engage with clients and internal stakeholders.

💪 What will you do?

Technical Support Leadership:

• Lead and mentor a support team responsible for resolving software, hardware and staff misprocesses issues at client venues. 
• Prioritize and manage support requests, ensuring timely and effective resolution.
• Create and update user manuals for the local teams managing the experiences.
• Collaborate with the development and QA teams to escalate and address complex technical issues.
• Document issues and provide reporting to the project managers and product and content teams..
• Development of best practices.
  

Client Relationship Management:

• Act as a point of contact for high-level technical escalations and engage with clients to ensure their satisfaction and resolution of issues.
• Collaborate with the product and studio teams to gather client feedback for continuous software and content improvement.
  

Office Sysadmin Leadership:

• Oversee the office sysadmin team responsible for maintaining internal IT infrastructure, including servers, networks, and workstations.
• Implement and enforce security measures to protect company data and ensure compliance with industry standards.
  

Systems Maintenance and Optimization:

• Develop and implement processes for proactive monitoring and maintenance of VR installations and internal systems.
• Identify opportunities for system optimization and implement improvements to enhance overall performance.
  

Team Development and Training:

• Conduct regular performance evaluations and provide guidance for professional development to both the support and sysadmin teams.
  

Continuous Improvement:

• Drive initiatives for continuous improvement in both support and sysadmin functions, identifying areas for process enhancement and efficiency.

🗣️ Language requirements

Must have an excellent level of Spanish

An at least intermediate level of English

💫 A young, international, and dynamic work environment that is constantly growing.

😎 The chance to work on cutting-edge experiences.

🎯 Work with talented people who are industry pioneers.

🤓 Opportunities to experiment with innovative technologies.

✅ A competitive salary based on knowledge and experience.

🍌🍏 Breakfast, fruit & snacks.

🏃🏽‍♀️ Beach volleyball on Tuesdays (during the summer).

🌱 Creative retreat with the whole team.

👌🏽 Frequent cultural and leisure activities.