Senior Support Technician

ABOUT US:
AGBO is an artist-led Academy Award-Winning independent studio focused on developing and producing innovative story universes spanning film, TV, and digital platforms. Founded in 2017 by award-winning and record-breaking directors Anthony and Joe Russo, AGBO’s mission is to inspire and advance the next generation of storytelling to entertain and influence worldwide audiences. AGBOs recent productions include “Everything Everywhere All At Once,” Netflix’s “The Gray Man,” Amazon thriller series “Citadel,” and Netflix's sequel, “Extraction 2”.

This position is working for a prestigious and prolific production company run by directorial talent. This is an amazing opportunity for the right candidate to work in the heart of a fast-paced, well-connected, highly creative environment.

ABOUT THE ROLE:
As a Senior Support Technician, you will be a central part of the IT teams that support software functions, data transfers and network connectivity for computer systems. You will support in overseeing the network as a whole, making routine improvements and updates to ensure the system can handle all networking tasks, and meet security requirements.

RESPONSIBILITIES:

• Level 1-2 technical support assisting multiple affiliate or subsidiary companies.
• Deploy/troubleshoot peripherals, printers, VoIP phones, computers and mobile devices.
• Troubleshoot and setup conference room software/hardware.
• Assist with set up and troubleshooting of AV for meetings.
• Executive level IT Support – handling support needs of all C suite executives.
• Assist with production IT Support as needed.
• Provide individual instruction and/or training to users on new or updated technology.
• In collaboration with the IT team and third-party vendor, creates instruction manuals, cheat sheets, general reports and other related materials.
• Performs routine technical assistance and maintenance duties.
• Responsible for triage, tracking and escalation of all IT requests.
• Help to troubleshoot any networking issues in collaboration with third-party IT vendor.
• Troubleshoot applications in PC / Mac / Linux environments: Office 365 suite, Azure, Open Drives, Slack, Dropbox, Google workspace, etc.
• Set up and maintain asset system to assist VP of Ops with tracking inventory levels of equipment and IT materials; performs data entry and maintenance of records/system.
• Assist with the implementation, improvements and deployment of IT projects and research.
• Actively collaborate among members of the IT and Operations teams and cross-functionally with other departments.
• Attend and actively participate in any staff, IT, Operations or Creative (where necessary) meetings.
  

QUALIFICATIONS:

• Bachelor’s degree.
• 5+ years of experience in an IT support environment, preferably in a Video Games, VFX, or Animation studio.
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Knowledge of Cisco, Meraki, switches.
• Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
• Knowledge of current technological developments/trends in area of focus.
• Ability to set up/configure shared storage, VPN, Firewall, etc.
• Records maintenance skills.
• Ability to provide direction to staff to resolve technological issues.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
• Ability to analyze and resolve basic computer problems.
• Ability to communicate technical guidance and instruction to users on the use of PC/LINUX/MAC and their related applications and systems.
• Automation and Perforce experience, a plus.
  
  

The typical base salary for this position ranges from $44.23-$48.07 per hour. Actual offers will be determined based on experience.

AGBO Films, LLC is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education and experience.

The job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent to this position. This role is expected to work onsite at our Los Angeles studio.