Platform Engineer

In this role, you will:

• Join our transformation journey of the Customer Support Systems Organization. As a Lead Developer for our Zendesk and Twilio SaaS Platform engineering you will provide intuitive, reliable, and responsive collaboration platforms for Samsara’s customers, partners, and employees. As part of this team, you will be responsible for assisting in the creation and integration of a variety of our communication platforms, including Zendesk, Twilio and integrating with our existing systems.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 3+ years of progressive hands-on experience with design, configuration, testing, deployment, and support in a Zendesk environment. Proven experience with implementations to multiple business threads in a dynamic business setting.
• 1+ years of experience in building IVR Call flows using the Twilio Contact Center.
• 5+ years of software development experience building, deploying and scaling distributed, highly available, large scale, high performing multi-tenant SaaS based customer facing products and services.
• Ability to support an on-call rotation (minimal impact)
• Experience building microservices and customer facing APIs.
• Experience with Twilio Contact Center services – Twilio Flex, Programmable Voice, Chat, SMS, Taskrouter, Flex Insights, etc.
• Experience with Python, JavaScript and at least one public cloud platform such as AWS, Azure, Google, Rackspace, or other related cloud platform.
• Previous experience handling and supporting mission critical enterprise systems. Ability to diagnose and respond to interruptions and critical issues in a timely manner
• BS in Computer Science/Engineering, or equivalent technical experience.
• Self-motivated with a strong sense of ownership, urgency, and drive.

An ideal candidate also has:

• Solid understanding of "Zendesk Explore”
• Experience with the Zendesk API suite
• Experience in implementing Twilio flow with Zendesk CRM system
• Experience in a continuous Agile approach of integration dev/deploy format.
• Experience with software integrations and building middleware connectors.
• Skilled in troubleshooting network connectivity issues, including basic SSL/TLS.
• Customer Focus - Deep passion and desire for creating amazing customer & colleague experiences.
• Get Things Done - Great work ethic and moves with a sense of urgency.
• Obsesses over the Details – committed to paying attention to the details.
• Drives Continuous Improvement – Always focusing on effective and efficient work and ways to get better.
• Build for the Long Term – committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey. Build the solution which serves Samsara’s needs for many years to come.