Instructional Designer

Who are we?

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

Role Responsibilities:

• Collaborate with teams and stakeholders to create cutting-edge Whatfix content for global clients.
• Identify training needs with Customer SMEs and understand customer applications and processes.
• Simplify complex processes into engaging and user-friendly content.
• Establish standards and guidelines for consistent deliverables.
• Conduct content needs analysis to address customer problems with actionable insights.
• Manage multiple projects simultaneously.
• Train and mentor new team members.
• Maintain in-depth product knowledge.
• Improve existing content with innovative approaches.

Required Expertise:

• Professional writing skills with a knack for visually engaging content.
• Ability to excel in a fast-paced, dynamic environment while managing multiple projects.
• Strong organizational and interpersonal skills.
• 1-3 years of experience in content creation, instructional design, or technical writing.