Data Analyst - Player Engagement Operations

Note that this role will support operations and will need flexibility working on shifting schedules. Role is also expected to work on a hybrid setup (on-site requirements would depend on business needs).

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

We are looking for a Data Analyst to analyze data across our client based to identify meaningful trends and insights, and derive benchmark data based on specific requirements.

You will bring a strong background in data analysis – research, organizational and analysis – and several years’ experience with multiple data analysis tools. You will support management and customer facing teams with better data-driven understanding and decision-making for customer initiatives.

• Interpret and refine customer requirements/requests for data
• Develop and present actionable insights to internal teams, as well as external customers
• Build analytical dashboards from structured datasets to track customer health and actionable insights
• Collaborate with the professional services team on custom data requests for enterprise customers
• Identify trends and opportunities for growth through analysis of complex datasets
• Evaluate organizational methods and provide source-to-target mappings and information model specification documents for datasets
• Create best-practice reports based on data mining, analysis, and visualization
• Evaluate internal systems for efficiency, problems, and inaccuracies, and develop and maintain protocols for handling, processing, and cleaning customer data
• Work directly with managers and internal teams to fulfill data projects that are critical to the business

• Ability to present complex information in an easy-to-understand manner
• Strong desire to learn the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc.
• Ability to solve problems logically and systematically with attention to detail
• Exceptional verbal and written communication skills
• Collaborative working style with the ability to effectively interface with different organizations and personalities
• Self-motivated with ability to work remotely

• Advanced SQL, and BigQuery knowledge, with a proven track record of applying these skills to analyze complex customer behaviour datasets.
• Analytical skills to produce data-backed insights that help improve game design, including experience using statistics, probability, or other quantitative methods.
• Experience working with data visualisation tools, such as Looker, Tableau and PBI.
• Strong presentation skills with the ability to create compelling and engaging presentations.

Advantage if you have any of the ff.:

• Experience in Python
• Experience working in the gaming industry
• Skills specific to Looker & LookML
• Experience working with a modern data stack including tools like: AWS, Databricks, dbt, Fivetran, Looker, Looker Studio, MariaDB, Postgres, and Redshift

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy
  

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Philippines

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Hybrid