CRM Implementation Manager

The CRM Implementation Manager is responsible for leading the technical aspects of the CRM system implementations. This role requires a deep understanding of CRM systems, technical architecture, and data management. This role requires a combination of technical expertise, project management skills, and a deep understanding of business processes. The Implementation Manager will work closely with stakeholders to ensure that the CRM solution meets the organization's needs and delivers maximum value.

What You'll Do

• System Configuration:
  • Configure CRM system settings and workflows to meet the organization's specific requirements.
  • Customize the CRM interface and user experience.
  • Test and validate system configurations to ensure they are functioning as intended.
• Technical Leadership:
  • Provide technical guidance and expertise throughout the CRM implementation process.
  • Oversee the design, development, and testing of CRM system components.
  • Ensure that the CRM solution aligns with the organization's technical architecture and standards.
• Technical Support:
  • Provide technical support to users and administrators of the CRM system.
  • Diagnose and resolve technical problems.
  • Document and maintain technical documentation.
• Data Migration:
  • Develop and execute data migration plans to transfer data from existing systems to the CRM system.
  • Ensure data quality and integrity during the migration process.
  • Troubleshoot and resolve any data migration issues.
• Project Coordination:
  • Coordinate with project managers and product owners to ensure that the CRM implementation aligns with project timelines and objectives.
  • Provide technical input and recommendations for project planning and execution.

What We're Looking For

• Bachelor's degree in computer science, information technology, or a related field.
• 3+ years of experience in CRM implementation or technical consulting.
• Strong understanding of CRM systems and their technical architecture.
• Expertise in data migration, integration, and system configuration.
• Excellent technical problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced, collaborative environment.

Desired Skills

• Experience with Bloomreach CRM platform
• Deep understanding of the iGaming/iLottery industry

Company Summary

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

None