Client Success Manager (UK & EMEA)

About Moonbug Entertainment:

Moonbug is a next generation entertainment company that has cemented itself in the children's media space. Would you like to be part of the next frontier of inspiring and engaging stories to kids around the world?

Founded in 2018, with primary offices in London and Los Angeles, Moonbug creates, produces and publishes thousands of minutes of video and audio content every month with the goal of teaching compassion, empathy and resilience. We are a fast-paced global company, and have already grown to become the largest kids’ entertainment company on digital platforms in the world. Some of our existing titles include global sensations CoComelon, Blippi, Little Baby Bum, Morphle, Supa Strikas, ARPO and many more which are available in 32 languages and can be viewed on more than 100 platforms globally.

Moonbug is part of Candle Media, an independent, creator-friendly home for cutting-edge, high-quality, category-defining brands and franchises. Candle is run by leading entertainment executives Kevin Mayer and Tom Staggs, and backed by investment capital from funds managed by Blackstone’s flagship private equity business.

The Role:

This role will sit within our Commercial Brand Partnership team overseeing all aspects of post sale client opportunities through schedule management, asset organisation and reporting.

Responsibilities:

• Effective client communication to ensure their needs are understood, anticipated and exceeded with the overall goal of delivering brilliant client service.
• Proactively identify opportunities within your account list to provide suggestions that will increase client satisfaction.
• Partake in brainstorming sessions to generate creative ideas for client pitches.
• Collect and analyse campaign data and customer trends data.
• Demonstrate compelling data storytelling through high data literacy, strong data visualisation and impactful communication for client reports to ensure they are delivered in a timely manner.
• Lead client meetings, ensuring efficiency and effectiveness by managing and aligning expectations, identifying gaps, confirming next steps and maintaining timely completion of the agenda
• Utilise critical thinking when dealing with ambiguity or contradiction to make decisions and maintain task progress.
• Collaborate with internal stakeholder teams: brand partnerships, media & media ops, data, creative, production, social, marketing & finance.
• Become a subject matter expert for all Moonbug IP.

• 3+ years experience within the media industry: media agency, publisher or creative agency background.

• Strong project management skills with the ability to manage short-term and long-term deliverables.
• Highly organised and detail oriented with the ability to manage large, complex projects as well as juggle multiple projects at one time.
• Solutions oriented with strong problem solving skills.
• Effective communicator with excellent verbal and written communication skills.
• Ability to adapt communication style to be most effective for all stakeholders
• High organisational skills and emotional intelligence
• Proven experience thriving in a team environment and enjoys working on a team.
• Excited by a fast paced environment.