Vancouver Surge

Social Media Specialist

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Senior Manager, EMEA Partnerships

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The Senior Manager, EMEA Partnerships at Twitch will lead a team managing content and creator business for English-speaking streamers across EMEA.  Responsibilities include implementing long-term content strategies, leading cross-functional initiatives, managing budgets, reporting performance metrics, and providing team leadership and development.  The ideal candidate is a detail-oriented, forward-thinking leader with experience in managing international teams and exceeding organizational goals.  They will work closely with regional and global teams to ensure alignment with Twitch's priorities, advocate for creators and users, and drive cultural changes to improve managerial processes.  The role involves strategic planning, operational execution, and stakeholder management across various levels of the organization.

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<div class="job__description body"><div><h3>About Us</h3>
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on <a class="c-link" href="https://link.twitch.tv/TwitchLinkedinJD" target="_blank" data-stringify-link="https://link.twitch.tv/TwitchLinkedinJD" data-sk="tooltip_parent">LinkedIn</a>&nbsp;and&nbsp;<a class="c-link" href="https://link.twitch.tv/TwitchTwitterJD" target="_blank" data-stringify-link="https://link.twitch.tv/TwitchTwitterJD" data-sk="tooltip_parent">Twitter</a>,&nbsp; and discover the projects we’re solving on our&nbsp;<a class="c-link" href="https://link.twitch.tv/TwitchBlogJD" target="_blank" data-stringify-link="https://link.twitch.tv/TwitchBlogJD" data-sk="tooltip_parent">Blog</a>. Be sure to explore our&nbsp;<a class="c-link" href="https://link.twitch.tv/TwitchInterviewingJD" target="_blank" data-stringify-link="https://link.twitch.tv/TwitchInterviewingJD" data-sk="tooltip_parent">Interviewing Guide </a>to learn how to ace our interview process.
<h3>About the Role</h3>
The Sr. Manager, EMEA Partnerships is an organized, detail-oriented, and forward-thinking person and thought leader with a self-starter mentality that thrives in an ambiguous environment. You’re not afraid to go deep and look at organizational, creator, and language specific challenges as opportunities. You’re a natural problem-solver and collaborator with a passion for creators. You will be empowered to optimize, and implement organization and content strategies, educate &amp; champion content trends, alongside overseeing, creating, and putting learnings into practice. You will be leading a team of high-performing content employees ranging from Sr managers to associate personnel. You have the ability to clearly articulate and translate business expectations and goals to direct reports, cross-functional stakeholders, and executives across the Twitch business.
You will report to the Director of Partnerships, EMEA and work with regional and global teams to ensure delivery against our priorities.
<h3>You Will:</h3>
<ul>
<li>Manage and oversee Twitch’s content and creator business around English-speaking streamers across EMEA (incl. UK&amp;I, Benelux, Nordics, CEE, Poland, MENA).</li>
<li>Implement long-term content and creator strategies for English-speaking EMEA, under the direction of Twitch leadership, with the intent to increase creator service levels, satisfaction, and income.</li>
<li>Lead and implement cross-functional programs and initiatives related to English-speaking creators in EMEA, as well as content crossover and collaborative opportunities with English-speaking creators globally.</li>
<li>Manage team’s budget and be responsible and accountable for optimizing the creator portfolio.</li>
<li>Track, report, and present relevant performance-related metrics, learnings, programs, and language/region specific progress to senior and executive leadership.</li>
<li>Lead a team of high-performing content personnel, provide feedback and development, assess R&amp;R and bandwidth on an on-going basis.</li>
</ul>
<h3>You Have:</h3>
<ul>
<li>Experience in leading international teams with a focus on setting and exceeding personal, team, and organizational goals</li>
<li>Eagerness to dive into details, find creative solutions, and take responsibility for projects</li>
<li>Ability to communicate effectively with senior and executive stakeholders internally and externally</li>
<li>Ability to manage and complete multiple projects and priorities at the same time within a rapidly changing environment</li>
<li>Ability to effectively work independently and autonomously in an environment with high levels of ambiguity</li>
<li>Ability to thoughtfully escalate problem areas in advance</li>
<li>Ability to accurately estimate time to produce results and effectively hold others accountable to dependencies</li>
<li>Ability to prioritize based on the needs of the business and stakeholders</li>
<li>Ability to make cultural changes to drive mature managerial processes</li>
<li>Be a tireless advocate of the needs of our customers - both our creators and users</li>
</ul>
<h3>Bonus Points</h3>
<ul>
<li>Familiarity with the gaming and UGC content creator space</li>
<li>Multi-market content experience</li>
<li>Proven track record of content acquisitions and running scaled programs</li>
</ul>
<h3>Perks</h3>
<ul>
<li>Private Medical Insurance</li>
<li>Dental, Vision &amp; Life Insurance</li>
<li>Pension Plan</li>
<li>Maternity &amp; Parental Leave</li>
<li>Paid Time Off &amp; Holidays</li>
<li>Commuter Benefits</li>
<li>Amazon Employee Discount</li>
<li>Monthly Contribution &amp; Discounts for Wellness Related Activities &amp; Programs (e.g., gym memberships, etc.)</li>
<li>Lunch Served Four Times a Week</li>
<li>Free Snacks &amp; Beverages</li>
</ul>
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Twitch values your privacy. Please consult our&nbsp;<a href="https://www.twitch.tv/jobs/en/legal/privacy-notice/" target="_blank">Candidate Privacy Notice</a>, for information about how we collect, use, and disclose personal information of our candidates.
Job ID: TW8696</div></div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Unity Game Engine

The Social Media Specialist will be responsible for creating engaging content across various platforms (Instagram, Twitter, TikTok, etc.) to enhance the brand presence and drive audience engagement.  This involves working with cross-functional teams (design, video, partnerships) to create online and in-person experiences.  Key responsibilities include content creation, social media strategy, fan engagement, community management (including Discord server and fan ambassador program), reporting on key metrics, and managing content schedules for daily deliveries and sponsorship campaigns. Occasional weekend work is required.

<div class="prose prose-sm prose-alpha">POSITION: Social Media Specialist (6 Month Contract)DEPARTMENT: Esports – Vancouver SurgeREPORTS TO: Senior Business Operations ManagerTERM: Date of Hire until June 30, 2024 POSITION SUMMARY: As the Social Media Specialist, you will play a pivotal role in contributing to the development and execution of comprehensive marketing strategies, content development and social media output. Your primary responsibility will be to create engaging and compelling content across various channels to enhance our brand presence and drive audience engagement. You will work closely with cross-functional teams, including design, video and corporate partnerships, to create top-tier online and in-person experiences for our fans.ESSENTIAL DUTIES &amp; RESPONSIBILITIES: (Other duties may be assigned as required)<ul><li>Create unique content and assist with management and strategy for team social media platforms such as Instagram, Twitter, Tiktok and other emerging platforms</li><li>Work closely with teams across the organization, such as corporate partnerships, to generate content that helps achieve organizational priorities</li><li>Assist with fan engagement and responses to social media postings</li><li>Participate in team meetings, providing input and suggestions related to social media and other areas as needed</li><li>Watch and facilitate content output during Game Days</li><li>Manage the content schedule to ensure all deadlines are being met for day-to-day deliveries and sponsorship campaigns</li><li>Manage community events and tournaments, including managing the Surge Discord server and our Surge Fan Ambassador Program to foster positive fan experiences</li><li>Document and report on key metrics, evaluating project outcomes against defined KPIs and building contingencies to pivot if required</li></ul>REQUIRED EXPERIENCE AND QUALIFICATIONS:<ul><li>Must be based in Vancouver, BC</li><li>Experience with Adobe Creative Suite and OBS</li><li>Strong organization, time management and planning skills</li><li>Knowledge of esports and familiarity with Call of Duty</li><li>Superior attention to detail</li><li>Strong copywriting skills</li><li>Experience managing Discord servers</li></ul>NOTE:This role requires flexibility in scheduling, including occasional weekend shifts. Workdays may vary week to week based on project needs and scheduling requirements. While we strive to provide advance notice, schedules may fluctuate throughout the term. Applicants should have the availability to work weekends as needed.</div>