Come join the team responsible for creating the future of fantasy football, basketball, and baseball. #OwnYourGame

Sorare 

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As a Publishing Coordinator - Strategy Games at Riot Games, you'll bridge global resources with China's needs, ensuring successful game publishing in the region.  Responsibilities include operational tasks like content management, publishing calendar planning, asset coordination between Tencent, Riot China, and central teams. You'll support brand managers on campaigns, leading work streams to engage players.  You'll design and implement marketing strategies, drive creative campaigns, and maximize trials for new mobile games in China. This role requires strong collaboration, cultural understanding of the Chinese gaming market, and a deep passion for gaming.

Riot Games is a video game developer, publisher, and esports tournament organizer best known for League of Legends.

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<div class="prose prose-sm prose-alpha">Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played video game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.That's where you come in.As a Publishing Coordinator, Strategy Games you will be responsible for connecting our global resources to China's needs, ensuring our games are successfully published in the region. This includes a variety of operational tasks required content management, publishing calendar planning, coordinating assets and information between publisher Tencent, Riot China and Central teams. In addition, sometimes you will also be supporting brand managers on campaigns, leading specific work streams that harness Riot's creative energies to engage players with a deep understanding and appreciation of the Riot Games brand. You will design and implement marketing strategy, drive creative campaigns and initiatives that maximize trials and help establish new mobile game and Riot brands in China. As a Rioter in China, you'll join a team of internationally and culturally diverse professionals that share our prioritization of player experience, rejection of convention and maniacal passion for gaming. To reinforce Riot’s collaborative culture in our China offices, we’ve decided to do away with the constraints of traditional hierarchical title structures that are more common in the region. Titles don’t really matter at any of Riot’s offices, but we chose to take this extra step in our China offices to foster a space where teamwork thrives. We believe that removing this constraint will promote individual autonomy, ownership, collaboration, and a focus on results. We promise you won’t need a title at Riot to make an impact.Responsibilities:<ul><li>Drive and design the publishing operations process for China between multiple teams across publisher Tencent, Riot central teams.</li><li>Work closely with brand managers to execute with quality and efficiency. </li><li>Create campaign strategies that hit the mark in culturally-relevant ways for players</li><li>Execute the marketing campaign in coordination with various teams to achieve the goals</li><li>Help and support all aspects of mobile game publishing, including campaign planning, vendor management, scheduling, asset categorization, and localization.</li><li>Establish and use KPIs to measure and consistently help to improve marketing performance.</li></ul>Required Qualifications:<ul><li>Have experience in game publishing, campaign planning, brand management, and operation. Prefer mobile game publishing/operation experience in China.</li><li>Bilingual: You speak and write fluent English and Chinese while having an in-depth knowledge about the Chinese gaming culture</li><li>A Player-Focused Champion: You understand die hard fandom and can empathize with our most avid players; you know the importance of listening to player needs because you are a player too.</li><li>Passion in Gaming: You’re a gamer with deep passion in one or more competitive genres and you use your gaming experience to connect with and represent players as a gamer yourself</li><li>Creativity:You are able to provide creative solutions, give innovative ideas during campaign planning phase </li><li>Resilience: You are able to work with efficiency but also able to work under pressure</li></ul>Don’t forget to include a resume and cover letter. We receive a lot of applications, but we’ll notice a fun, well-written intro that shows us you take play seriously. Employment Type: employment contract with FESCO Adecco, a professional personnel company in China.</div>

Sorare seeks a Player Experience Specialist to provide world-class support to its global user base.  Responsibilities include resolving 100+ support tickets daily, identifying and escalating common issues, collaborating with tech and product teams, maintaining the help center, and mentoring new hires.  The ideal candidate possesses excellent communication, problem-solving, and active listening skills, along with patience and empathy. Experience in customer service or startups, knowledge of sports/gaming/NFTs, and familiarity with Zendesk are pluses.  This role requires proactive problem-solving, accountability, and working independently towards objectives within a collaborative team environment.

<div class="_descriptionText_4fqrp_201">At Sorare, we bet on passionate and innovative people! Are you looking for an empowering environment to grow professionally and personally? Join us in this tremendous adventure!<h2> Our Mission</h2>Sorare is a fantasy sports gaming experience and marketplace featuring officially licensed digital player cards. With Sorare you build legacy teams –&nbsp; buying, selling, collecting and trading player cards -- and compete with them in free-to-play fantasy games to win rewards week over week and season over season, just like a professional sports owner.Sorare is revolutionizing digital sports fandom, and now has over 3,5 million users across 180 countries. More than 300 iconic teams, clubs, and organizations including the Premier League, La Liga, Bundesliga, Serie A, MLS, NBA, NBPA, MLB, MLBPA, and many others have partnered with Sorare to build the next sports entertainment giant.<h2> Our Journey</h2>Sorare was founded by Nicolas Julia and Adrien Montfort in 2018 in Paris to bring sports fans across the globe closer to the players, teams, and leagues they love.With 130-plus employees across France and US, Sorare is one of Europe’s fastest-growing startups and recently raised a $680 million Series B funding round from world-class investors including SoftBank, Accel, and Benchmark. Sorare also has athletes Serena Williams, Zinedine Zidane, Rio Ferdinand, Antoine Griezmann, Gerard Piqué, Blake Griffin, and Rudy Gobert among its investors, ambassadors, and advisors.<h2>Our Values</h2><ul style="min-height:1.5em"><li>Own your game: Think and act like an owner, and expect your teammates to do the same. You are an “entrepreneur” empowered to make decisions and own the outcomes.</li></ul><ul style="min-height:1.5em"><li>Build with the fans, and for the fans: Have an obsession for high-quality user experiences. Engage our community with transparency to build trust and learn from the fans to deliver effective changes.</li></ul><ul style="min-height:1.5em"><li>Run fast: Take bold risks and outpace the competition in an ever changing environment. Have a bias for action (connected to team goals) and strive to ship and iterate.</li></ul><ul style="min-height:1.5em"><li>Have fun and bring joy: Sports have the power to unite people around the world, and as fans ourselves, we believe it is a privilege to work in this industry.</li></ul><ul style="min-height:1.5em"><li>Win as a team: We are all in this together as one team, win or lose. Inspire your teammates to always be better.</li></ul>Please note that Sorare is a hybrid work company; employees are required to be in office 3 days a week.&nbsp;Sorare is seeking a Player Experience Specialist to join the Player Experience team. Sorare’s Player Experience team plays a critical role in assisting players throughout their entire Sorare experience, including players who are just joining Sorare and may not understand the process, to players with more experience who have more nuanced and difficult problems to solve. This includes a close partnership with engineering &amp; product to address bugs or technical issues that may impact the entire player base.As a Player Experience Specialist your main mission is to support our users to ensure that their problems are solved, their questions are answered, to ensure Sorare is able to deliver a world-class player experience and continue to build on our existing brand reputation. Sorare is a collaborative and team oriented environment.&nbsp;You will become an expert in Sorare products. You will learn to identify problems, solve them efficiently, and elevate them to other team members when necessary if you cannot solve them yourself.By becoming an expert in Sorare and our products, and helping us grow our worldwide community of players, you will create opportunities for yourself within Sorare. <h2>Responsibilities:</h2><ul style="min-height:1.5em"><li>Ability to solve an upwards of 100 or more customer support tickets per day</li><li>Learn to identify common problems (e.g. multiple tickets, same issue) and escalate to propose solutions for operational efficiency</li><li>Escalate tickets and customer support needs as needed (e.g. tier two support, trust &amp; safety, engineering, etc.)</li><li>Communicate with product and tech teams effectively via actionable information (i.e. not just what is happening but also the implications) to ensure they have the proper context to fix problems</li><li>Maintain and update our Help Center articles and knowledge base</li><li>Support operational efficiency of the team by helping to build on our existing processes, act as a mentor to new hires through an onboarding plan and participate in hiring as needed</li></ul><h2>The ideal candidate:</h2><ul style="min-height:1.5em"><li>Excellent written and verbal communication skills in English (additional languages skills a plus)</li><li>Strong active listening skills</li><li>Motivated: You will need to be proactive to identify, solve, and anticipate problems</li><li>Patience, professionalism, and empathy: Provide world-class support to all customers</li><li>Prior experience in customer service or startup environments is a plus</li><li>Knowledge of sports, gaming, answering social media direct messages, and/or NFTs and blockchain technology is a plus</li><li>Willingness and eagerness to learn about sports, gaming, NFT, and crypto</li><li>Experience with Zendesk or other ticketing systems are a plus</li><li>Must be willing to work in a hybrid schedule in Paris</li><li>You have an entrepreneurial spirit, demonstrating a proactive approach to problem-solving and decision-making</li><li>You take accountability as a self starter who can work independently towards objectives</li></ul><h2>Perks</h2><ul style="min-height:1.5em"><li>Health Care: Great medical, dental, and vision insurance coverage fully covered by Sorare</li><li>Wellness Benefit: Sorare contributes to employees wellness (gym membership and sports classes in our office)</li><li>Commuter Benefits: Sorare contributes to the cost of your commute with 100% of Navigo pass reimbursed</li><li>Latest Tech: Sorare provides equipment such as laptop, monitor, etc.</li><li>Lunch: Sorare will contribute to their employees lunch vouchers</li><li>Time Off: we offer 5 weeks of paid holidays per year in addition to the national holidays and attached RTT</li></ul><h2>Our Hiring Process</h2><ul style="min-height:1.5em"><li>Step 1: Recruiter Screen (30 min)</li><li>Step 2: Hiring Manager Screen</li><li>Step 3: Case Study + Panel interviews</li><li>Step 4: Reference Check &amp; Offer</li></ul>Sorare is an equal opportunity employer committed to an inclusive and diverse workplace. All applicants will be considered for employment without attention to: race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other basis prohibited by law.As we are an international company, please note we speak English in the workplace. Please apply for the role with an English CV so we can process your application.</div>