Raylo

Conversation Designer

- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Programming Patterns! 📋- This assessment gives us an idea of your code architecture skills - Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your OOPs skills! 📋- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills - Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Unity Skills 📋 - This assessment gives us an idea of your Unity fundamentals - Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc. - 9 questions: 9 Multiple Choice - Minimum score needed to qualify: 80% - Average time to complete: 5 to 10 minutes

Tencent

Research Intern

King

Strategy & Competitive Intelligence Analyst

Warner Bros. Games

Senior Product Manager - (MSC Team), Bangalore

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Aristocrat Gaming

Help Desk Support - Sr Engineer II

Senior Helpdesk Analyst Tech Lead

This Research Intern role at Tencent Games' Game Research Center (GRC) in Seoul, South Korea, focuses on daily research and analysis of the Japanese and Korean gaming industries.  Responsibilities include market data analysis, research on game-related IT/content industries (entertainment, film, drama, comics), providing insights on gaming and online culture, and supporting trend reports.  The ideal candidate is an undergraduate or above with relevant internship experience and bilingual proficiency in English and Japanese/Korean (Mandarin is preferred). Strong analytical, communication, and time management skills are essential.

Global Sourcing Hub Intern

テストおよび品質管理エンジニア｜Associate Quality Assurance Tester

Technical Art Expert (Games), Venture Lab

Senior Marketing Lead/Manager, Games

在研3A风格化写实射击项目-高级3D角色设计师

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Senior User Acquisition Manager

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Senior Researcher, Speech Synthesis

<div data-automation-id="jobPostingDescription" class="css-oplht1"><h1>Business Unit</h1>Tencent Games was established in 2003. We are a leading global platform for game development, operations and publishing, and the largest online game community in China. Tencent Games has developed and operated over 140 games. We provide cross-platform interactive entertainment experience for more than 800 million users in over 200 countries and regions around the world. Honor of Kings, PUBG MOBILE, and League of Legends, are some of our most popular titles around the world. Meanwhile, we actively promote the development of esports industry, work with global partners to build an open, collaborative and symbiotic industrial ecology, and create high-quality digital life experiences for players.<h1>About the Hiring Team</h1>Game Research Center(GRC) is a department focusing on game industry study, game analysis, game design research, data analysis and game development supporting. We’re one of the world’s leading research facility in game industry, building a global knowledge tank to help our teams make better decisions. We’re looking for innovative and passionate team members who love all kinds of games and have insight about the challenging global market.<h1>What the Role Entails</h1><ul><li>Responsible for daily research and analysis of gaming industry related intel （Japan and Korea）</li><li>Responsible for daily market data analysis</li><li>Research on game related IT/Content industries (entertainment / films / drama / comic, etc.)</li><li>Provide insights on gaming and online culture related issues</li><li>Support reporting for relevant industry trends</li></ul><h1>Who We Look For</h1><ul><li>Undergraduate student or above, previous internship or experience in related industries is preferred: Game, Entertainment, Research etc.</li><li>Bilingual in English and Japanese / Korean is a MUST, additional proficiency in Mandarin is highly preferred</li><li>Strong logical mind, analytical ability and communication skills</li><li>Ability to prioritise, meet strict deadlines and have high attention to detail</li><li>Ability to work autonomously, show initiative and be self-motivated</li><li>Strong interpersonal and communication skills in person or written</li><li>Proficiency in MS Office (especially, PowerPoint and Excel)</li><li>Enthusiastic about IT/Game/Entertainment industry</li></ul><h1>Equal Employment Opportunity at Tencent</h1>As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.</div>

Paid - Game Dev Bootcamp

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Follow Mayank - career advice

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For Laid-Off Gaming Professionals

Scholarship for Laid Off Gaming Professionals

For College Students

Scholarship for College Students

Free | C# | Midnight Pizza Fight

Free | C++ | Lethos

Free | C++ | Pong

Paid - Game Programming Patterns

Paid - Game Programming with Programming Patterns

Scholarship for Laid-Off Gaming Professionals

Follow Abhishek - tech content

Follow Abhishek Smith for game programming content

This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Unity Game Engine

Conversation Designer with 1-5 years experience in AI/ML-driven conversational design and strong analytical skills to optimize AI chatbots and drive automation.

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 Who we areWe are a highly ambitious team; focused and truly collaborative. We empower people to take ownership through meaningful and impactful work. We exist to help people and the planet, it’s a big statement but one you’ll wear with pride. Raylo is here to change how people get their tech for good. That means giving them access to the products they really want, but doing so in a responsible, sustainable way. We provide Seamless Circularity, where every device gets an extended life through our automatic, effortless cycle of refurb, reuse and recycle. Our secret sauce is leasing. By providing a subscription alternative, we're cracking open a staid old market and bringing real change to consumers and the environment. Less waste, better value. We’re serious - we want to lead the change in consumption of consumer technology. Life at Raylo• We are an organically collaborative and dynamic team• We embrace innovation, seek out challenges and always aim for excellence• We take intelligent risks, celebrate our wins, and learn from our mistakes• We help each other by listening, challenging thought and continually improving• We live our mission, walk in our customers’ shoes, focus and execute, and are a curious and gritty bunch What to Expect…Since its inception, the Operations Strategy team at Raylo has enjoyed enormous success in delivering key projects and new initiatives which impact growth, cost, risk and customer experience. We are a high-performing team, and we’re now looking for a highly ambitious person to drive our operational efficiency using AI and their experience in conversation design. As Raylo’s first conversation designer, you’ll use your knowledge of AI and Machine Learning alongside your problem-solving skills to turbocharge our Automated Resolution Rate. You will help us make smart, data-driven decisions that streamline the customer support experience, by optimising AI conversation journeys, enhancing our Help Centre and defining the long-term direction of the customer support journey. In 2024, we are entering a hyper-growth phase at Raylo and leveraging AI is key to succeeding. You’ll collaborate with the Operations Strategy team, customer-facing support team and product/engineering as your ideas help drive our operation efficiency. You’ll be responsible for designing and optimising our AI agent and automated workflows, developing our Knowledge Base and then monitoring, optimising and refining these features to drive our overall Automated Resolution Rate. What you’ll do:- Define and implement the AI chatbot roadmap: Develop and optimise the automated customer support roadmap, including user prompts and decision trees, using Intercom’s AI bot technology to enhance self-serve and automated support.- Utilise data for continuous improvement: Analyse user interactions and key metrics to prioritise enhancements, prototype solutions, and solve problems using historical data and customer feedback.- Collaborate with cross-functional teams: Work with customer-facing teams and stakeholders to understand needs, create scalable content and conversational flows, and ensure brand alignment in Knowledge Base articles, FAQs, and canned responses.- Drive the automated resolution rate: Lead initiatives to improve the Automated Resolution Rate by identifying and implementing automation opportunities, ensuring the chatbot enhances the customer experience.- Stay updated with industry trends: Keep up with AI and ML technology, platforms, and products, and follow market trends to push the boundaries of AI and ML technology for the team and customers. You’ll succeed with…- Experience in conversational design and customer support: 1-2 years in AI/ML-driven conversational design or a customer experience role focusing on customer support deflection, plus 3+ years in customer support or experience teams.- Analytical and data proficiency: Strong analytical and logical skills with familiarity in data analysis, design, and CRM tools such as Intercom, Google Sheets, Looker, Confluence, and BigQuery.- Creating engaging user experiences: Experience in crafting workflows, conversational journeys, and natural-sounding dialogue to create engaging and effective chat experiences that align with business objectives.- Excellent communication skills: Stellar written and verbal communication skills for both internal stakeholders and customer-facing content, with proficiency in writing clear, concise, and user-friendly material for Help Centres and automated responses.- Autonomous and collaborative work style: Ability to work independently with strong motivation and milestone planning, while also effectively partnering with team members to drive overall business objectives and identify efficiency and automation opportunities through the customer journey. We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit. Opportunities &amp; BenefitsYour chance to make an impact. We want what you can bring - what makes you special. Through trust, collaboration and autonomy, you can have an impact right from the off. Be part of the change. You will join one of the fastest growing fintech startups, backed by Octopus Ventures, Macquarie and Telefónica, where you can change how people get their tech for good Other benefits include; • 33 days holiday per year (25 days, + an extra 8 days to choose the days that mean most to you)• Stock options - get a real stake in Raylo’s growth• Hybrid working environment• Enhanced maternity and paternity leave• Workplace nursery scheme• Perkbox membership - hundreds of perks and discounts to support physical, financial and mental wellbeing• To do your best work, we’ll give you a laptop and a Raylo phone• Learning budget - we care deeply about investing in your long-term career growth and potential• Free sustainable breakfast and snacks, every day you’re in the office• Fun (yet optional) Raylo quarterly socials, plus summer and Christmas parties Diversity StatementRaylo is an equal opportunities employer and we are committed to building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives and believe it adds value to our organisation. Working at Raylo is super fun and we’d love to tell you more about it.
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