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Niantic's AR Mapping team seeks a Computer Vision Software Engineer to build 3D world maps for their real-world Metaverse.  Responsibilities include designing, developing, and maintaining production computer vision systems to enhance AR capabilities, collaborating with cross-functional teams to deliver solutions, optimizing system complexity and time, writing high-performance code, and working with the research team to innovate in AR. The role involves working on solutions that will be used by millions.  The ideal candidate will have a Master's degree (or equivalent) in a related field and experience in production code (C++), computer vision, and machine learning.  In-office work is required two days a week (Tuesdays and Thursdays).

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<div class="job__description body"><div>Niantic’s Augmented Reality (AR) Mapping team seeks a Computer Vision Software Engineer to help build the 3D world maps that are the foundation for Niantic’s real world Metaverse and push the frontiers of Computer Vision and Machine Learning.
We are building the VPS and visual maps that help develop AR experiences to “inspire people to explore the world together”.
We’re a highly collaborative and engaging team, working to help algorithms evolve from concept to production at scale, and this is your chance to join us in our journey to map the world. We are all passionate about innovation, so we’re looking for engineers who want to learn and ship products that will be used by millions of developers and users.
<h3>Responsibilities</h3>
<ul>
<li>Design, develop and maintain production computer vision systems that are used to improve Niantic’s AR capabilities for the delight of our users.</li>
<li>Collaborate multi-functionally with products, operations and other engineering teams to ship state-of-the art computer vision solutions to enable new AR experiences.</li>
<li>Optimize complexity and time of solutions to make the best use of current technologies in cloud and/or mobile.</li>
<li>Write high performance code, debug solutions to complex problems that span systems, prioritize tasks effectively, and efficiently to meet agreed timelines.</li>
<li>Work with Niantic’s research team to invent, evaluate and help productionise solutions to push the boundaries of what can be done today in AR.</li>
<li>Collaborate with cross-functional team members and stakeholders, including regular and reliable attendance and participation in meetings.</li>
<li>Required in-office 2 days on Tuesday and Thursday.</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li>Master-level qualification in Computer Science, Electrical Engineering, or a related field, or equivalent practical experience.</li>
<li>Experience writing production code in C++.</li>
<li>Solid understanding of computer vision, machine learning or similar concepts.</li>
<li>Ability to work in a fast-paced hybrid environment and handle stress appropriately and/or ability to solve practical problems and be sufficiently adaptable to handle dynamic situations with little advance notice.&nbsp;</li>
<li>Experience working on cross-functional teams with ability to communicate effectively through written and verbal communications, including asynchronous interactions with others.</li>
</ul>
<h3>Plus If…</h3>
<ul>
<li>PhD-level qualification in Computer Science, Electrical Engineering, mathematics, or a related field, or equivalent practical experience.</li>
<li>Demonstrated ability developing algorithms for image processing, computer vision or similar endeavors.</li>
<li>Experience implementing, hardening or optimizing 3d gaussian splatting, dense depth computation, multi-view reconstruction or other problems in 3D computer vision.</li>
</ul>
The total compensation package for this position includes a new hire offer base salary range of £87,300.00-£126,000.00 + bonus + equity + benefits.
Individual pay within this salary range is determined by work location and additional factors, including assessed job-related skills, experience, and relevant education or training. Your recruiter can answer any questions about new hire total compensation during the hiring process. An overview of benefit offerings for your location can be found on the careers page.
<h3>Join the Niantic team!</h3>
Niantic's global-scale augmented reality platform and digital map powers spatial computing experiences in the real world. Incubated out of the Maps team at Google, Niantic first created Ingress and then Pokémon GO, a cultural phenomenon and hit game played by tens of millions of people each month. Niantic’s Lightship platform, which powers Pokémon GO, also supports the company's other games including Pikmin Bloom, Peridot and Monster Hunter Now. Developers use Niantic’s platform to build their own AR applications and experiences, either with the Lightship Platform or directly through the web with 8th Wall.
We believe that cultivating a workplace where our people are supported and included is essential to creating great products our community will love. Our mission emphasizes seeking and hiring diverse voices, including those who are traditionally underrepresented in the technology industry, and we consider this to be one of the most important values we hold close.
Niantic is a hybrid first company. We believe that in person interaction and collaboration fosters creativity, a sense of community, and is critical to our future success as a company. Our hybrid work schedules allow for a mix of remote and in-office work.
We're a hard-working, fun, and exciting group who value intellectual curiosity and a passion for problem-solving! We have growing offices located in San Francisco, Sunnyvale, Palo Alto, Bellevue, Kansas, London, Tokyo, Hamburg, Hyderabad, and Zurich. #LI-HYBRID</div></div>

The Manager, Managed Services Client Delivery is a management role, primarily responsible for managing a team of Managed Services Client Delivery Specialists. This role supports the business and protect the company’s reputation by taking responsibility for overall contract management for local, small and low to medium complexity client contracts. The Manager, Managed Services Client Delivery is responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts. These clients require service delivery that are complex by nature and are typically across multiple sites and/or service offerings. Key Responsibilities: Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts. Oversees the day-to-day delivery of managed services to clients, ensuring adherence to service-level agreements (SLAs) and quality standards. Works closely with cross functional teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier. Engages proactively and collaboratively with suppliers to resolve incidents, problems or unsatisfactory performance. Cultivates and maintains strong relationships with key clients, serving as the primary point of contact for service-related inquiries, issues, and escalations. Acts as a problem solver, addressing client concerns, resolving issues, and ensuring client satisfaction. Allocates resources effectively to meet client demands, including people, technology, and infrastructure. Identifies potential risks to service delivery and work proactively to mitigate them, ensuring minimal disruption to clients. Reviews all proposals delivered to the client and ensure that growth objectives within the account are in line with the company's overall growth objectives and serve the best interest of the client. Serves as the client's advocate within the organisation, ensuring their needs and concerns are addressed promptly and effectively. Continuously monitors service performance, identifies areas for improvement, and implements strategies to enhance service quality and efficiency. Develops and maintains reporting mechanisms to track service delivery KPIs, and provide regular updates to clients and senior management. Contributes to pre-sales processes by providing information, determining the effort required to deliver and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client. Collaborates and engages with a variety of stakeholders, including the Review Boards and Steering Committees to ensure the delivery of services against the agreed Service Level Agreements. Drives service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements. Negotiates and resolves contractual issues, including failure to meet contractual obligations. Partners with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized. Leads and mentors a team of delivery managers, service coordinators, and support staff to ensure they meet their goals and deliver exceptional client service.

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 About the job
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 <div class="mt4">
 
 Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Manager, Managed Services Client Delivery is a management role, primarily responsible for managing a team of Managed Services Client Delivery Specialists. This role supports the business and protect the company’s reputation by taking responsibility for overall contract management for local, small and low to medium complexity client contracts. The Manager, Managed Services Client Delivery is responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts. These clients require service delivery that are complex by nature and are typically across multiple sites and/or service offerings. What You'll Be Doing Key Responsibilities: <ul><li>Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts. </li><li>Oversees the day-to-day delivery of managed services to clients, ensuring adherence to service-level agreements (SLAs) and quality standards. </li><li>Works closely with cross functional teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier. </li><li>Engages proactively and collaboratively with suppliers to resolve incidents, problems or unsatisfactory performance. </li><li>Cultivates and maintains strong relationships with key clients, serving as the primary point of contact for service-related inquiries, issues, and escalations. </li><li>Acts as a problem solver, addressing client concerns, resolving issues, and ensuring client satisfaction. </li><li>Allocates resources effectively to meet client demands, including people, technology, and infrastructure. </li><li>Identifies potential risks to service delivery and work proactively to mitigate them, ensuring minimal disruption to clients. </li><li>Reviews all proposals delivered to the client and ensure that growth objectives within the account are in line with the company's overall growth objectives and serve the best interest of the client. </li><li>Serves as the client's advocate within the organisation, ensuring their needs and concerns are addressed promptly and effectively. </li><li>Continuously monitors service performance, identifies areas for improvement, and implements strategies to enhance service quality and efficiency. </li><li>Develops and maintains reporting mechanisms to track service delivery KPIs, and provide regular updates to clients and senior management. </li><li>Contributes to pre-sales processes by providing information, determining the effort required to deliver and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client. </li><li>Collaborates and engages with a variety of stakeholders, including the Review Boards and Steering Committees to ensure the delivery of services against the agreed Service Level Agreements. </li><li>Drives service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements. </li><li>Negotiates and resolves contractual issues, including failure to meet contractual obligations. </li><li>Partners with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized. </li><li>Leads and mentors a team of delivery managers, service coordinators, and support staff to ensure they meet their goals and deliver exceptional client service. </li></ul>
Knowledge, Skills and Attributes: <ul><li>Advanced understanding of the IT services industry, including trends, technologies, and best practices. </li><li>Advanced knowledge of managed services, including service level agreements (SLAs), service delivery models, and service management frameworks. </li><li>Advanced understanding of client needs, expectations, and industry-specific challenges to tailor services accordingly. </li><li>Advanced leadership and management skills to lead a team of professionals and drive results. </li><li>Excellent communication skills, both written and verbal, for interacting with clients, team members, and stakeholders. </li><li>Ability to build and maintain strong client relationships, understand their needs, and ensure client satisfaction. </li><li>Advanced proficiency in project management methodologies to plan, execute, and monitor service delivery projects effectively. </li><li>Strong analytical and problem-solving skills to address client issues and challenges proactively. </li><li>Advanced budgeting and financial management skills to ensure profitable service delivery. </li><li>Ability to manage relationships with third-party vendors and partners as needed for service delivery. </li><li>Client centric mindset, always putting the client's needs and satisfaction first. </li><li>Willingness and ability to adapt to changing technology, client requirements, and industry trends. </li><li>Abilit to develop long-term and short-term plans for service delivery improvement. </li><li>Focus on achieving measurable outcomes and delivering value to clients. </li><li>Collaboration and teamwork are essential, as the role involves working with cross functional teams. </li></ul>
Academic Qualifications and Certifications: <ul><li>Bachelor's degree or equivalent qualification in Information Technology or Business or related field. </li><li>Relevant ITIL certification preferred. </li><li>Relevant project management certification (for example, PMP) is preferred. </li></ul>
Required Experience: <ul><li>Advanced demonstrated experience in a managed services and/or support services environment. </li><li>Advanced demonstrated experience in managed services - service delivery and client management. </li><li>Advanced demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards. </li><li>Advanced demonstrated experience in service delivery alignment with contractual agreements and compliance requirements. </li><li>Advanced demonstrated experience in monitoring contract performance. </li><li>Advanced demonstrated experience in managing service delivery projects for clients. </li><li>Advanced demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms. </li><li>Advanced demonstrated experience in proactive measures to address client concerns and continuously improve service quality. </li><li>Advanced demonstrated experience in managing and leading a service delivery team and/or related function. </li></ul>
Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&amp;D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
 
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