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Mouser Electronics

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Player Experience Specialist

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Sorare seeks a Player Experience Specialist to provide world-class support to its users.  Responsibilities include handling 100+ support tickets daily, identifying and escalating common issues, collaborating with product and tech teams, updating the Help Center, and mentoring new hires.  The ideal candidate possesses excellent communication skills, patience, and problem-solving abilities.  Experience in customer service or startups is a plus, as is knowledge of sports, gaming, NFTs, and blockchain technology. This role requires weekend coverage (Thursday-Monday) and a hybrid work schedule in NYC.

Come join the team responsible for creating the future of fantasy football, basketball, and baseball. #OwnYourGame

Brand Artist - Internship

Senior Software Engineer, iOS

Head of People

Head of Design

<div class="_descriptionText_4fqrp_201">At Sorare, we bet on passionate and innovative people! Are you looking for an empowering environment to grow professionally and personally? Join us in this tremendous adventure!<h2> Our Mission</h2>Sorare is a fantasy sports gaming experience and marketplace featuring officially licensed digital player cards. With Sorare you build legacy teams –&nbsp; buying, selling, collecting and trading player cards -- and compete with them in free-to-play fantasy games to win rewards week over week and season over season, just like a professional sports owner.Sorare is revolutionizing digital sports fandom, and now has over 3,5 million users across 180 countries. More than 300 iconic teams, clubs, and organizations including the Premier League, La Liga, Bundesliga, Serie A, MLS, NBA, NBPA, MLB, MLBPA, and many others have partnered with Sorare to build the next sports entertainment giant.<h2> Our Journey</h2>Sorare was founded by Nicolas Julia and Adrien Montfort in 2018 in Paris to bring sports fans across the globe closer to the players, teams, and leagues they love.With 130-plus employees across France and US, Sorare is one of Europe’s fastest-growing startups and recently raised a $680 million Series B funding round from world-class investors including SoftBank, Accel, and Benchmark. Sorare also has athletes Serena Williams, Zinedine Zidane, Rio Ferdinand, Antoine Griezmann, Gerard Piqué, Blake Griffin, and Rudy Gobert among its investors, ambassadors, and advisors.<h2>Our Values</h2><ul style="min-height:1.5em"><li>Own your game: Think and act like an owner, and expect your teammates to do the same. You are an “entrepreneur” empowered to make decisions and own the outcomes.</li></ul><ul style="min-height:1.5em"><li>Build with the fans, and for the fans: Have an obsession for high-quality user experiences. Engage our community with transparency to build trust and learn from the fans to deliver effective changes.</li></ul><ul style="min-height:1.5em"><li>Run fast: Take bold risks and outpace the competition in an ever changing environment. Have a bias for action (connected to team goals) and strive to ship and iterate.</li></ul><ul style="min-height:1.5em"><li>Have fun and bring joy: Sports have the power to unite people around the world, and as fans ourselves, we believe it is a privilege to work in this industry.</li></ul><ul style="min-height:1.5em"><li>Win as a team: We are all in this together as one team, win or lose. Inspire your teammates to always be better.</li></ul>Please note that Sorare is a hybrid work company; employees are required to be in office 3 days a week.&nbsp;<h2>&nbsp;As a Player Experience Manager at Sorare, you will:</h2>Sorare is seeking a Player Experience Specialist to join the Player Experience team. Sorare’s Player Experience team plays a critical role in assisting players throughout their entire Sorare experience, including players who are just joining Sorare and may not understand the process, to players with more experience who have more nuanced and difficult problems to solve. This includes a close partnership with engineering &amp; product to address bugs or technical issues that may impact the entire player base.As a Player Experience Specialist your main mission is to support our users to ensure that their problems are solved, their questions are answered, to ensure Sorare is able to deliver a world-class player experience and continue to build on our existing brand reputation. Sorare is a collaborative and team oriented environment.&nbsp;This is weekend coverage, the working days will be Thursday - Monday.You will become an expert in Sorare products. You will learn to identify problems, solve them efficiently, and elevate them to other team members when necessary if you cannot solve them yourself.By becoming an expert in Sorare and our products, and helping us grow our worldwide community of players, you will create opportunities for yourself within Sorare.<h2>Responsibilities:</h2><ul style="min-height:1.5em"><li>Ability to solve an upwards of 100 or more customer support tickets per day</li><li>Learn to identify common problems (e.g. multiple tickets, same issue) and escalate to propose solutions for operational efficiency</li><li>Escalate tickets and customer support needs as needed (e.g. tier two support, trust &amp; safety, engineering, etc.)</li><li>Communicate with product and tech teams effectively via actionable information (i.e. not just what is happening but also the implications) to ensure they have the proper context to fix problems</li><li>Maintain and update our Help Center articles and knowledge base</li><li>Support operational efficiency of the team by helping to build on our existing processes, act as a mentor to new hires through an onboarding plan and participate in hiring as needed</li></ul><h2>The ideal candidate:</h2><ul style="min-height:1.5em"><li>Excellent written and verbal communication skills in English (additional languages skills a plus)</li><li>Strong active listening skills</li><li>Motivated: You will need to be proactive to identify, solve, and anticipate problems</li><li>Patience, professionalism, and empathy: Provide world-class support to all customers</li><li>Prior experience in customer service or startup environments is a plus</li><li>Knowledge of sports, gaming, answering social media direct messages, and/or NFTs and blockchain technology is a plus</li><li>Willingness and eagerness to learn about sports, gaming, NFT, and crypto</li><li>Experience with Zendesk or other ticketing systems are a plus</li><li>Must be willing to work in a hybrid schedule in NYC</li><li>You have an entrepreneurial spirit, demonstrating a proactive approach to problem-solving and decision-making.</li><li>You take accountability as a self starter who can work independently towards objectives</li></ul><h2>Perks</h2><ul style="min-height:1.5em"><li>Stock Options - We want all our employees to contribute to the success of Sorare and we will award stock options so you can share in our success as we grow</li><li>Health Care - Great medical, dental, and vision insurance options</li><li>Wellness Benefit - Sorare contributes to employees wellness ($80 monthly gym membership reimbursement)</li><li>Pre-Tax Commuter Benefit - Sorare covers $132 in commuter costs</li><li>Latest Tech - We cover equipment such as monitors, computer, and headphones</li><li>Lunch - Sorare will contribute to their employees lunch expenses</li><li>Unlimited Paid Time Off in addition to observed company holidays</li></ul><h2>Our Hiring Process</h2><ul style="min-height:1.5em"><li>Step 1: Recruiter Screen (30 min)</li><li>Step 2: Hiring Manager Screen</li><li>Step 3: Case Study + Panel interviews</li><li>Step 4: Reference Check &amp; Offer</li></ul>Sorare is an equal opportunity employer committed to an inclusive and diverse workplace. All applicants will be considered for employment without attention to: race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other basis prohibited by law.As we are an international company, please note we speak English in the workplace. Please apply for the role with an English CV so we can process your application.Compensation Range: $60K - $70K</div>

This role requires a Cloud Engineer with 2+ years of experience in Azure, strong knowledge of Azure infrastructure, and experience with CI/CD tools like Ansible and Azure DevOps. The ideal candidate will have experience with Kubernetes, Docker, and securing workloads in a cloud environment.

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 Job Description Title: Cloud Engineer II Location: India We are seeking an Engineer to be part of the Cloud Engineering team and work within our Azure adoption program, contributing to the re-platforming and re-architecting of solutions onto the cloud. The Cloud Engineer will work closely with database, network, and other development teams on projects related to e-commerce, Disaster Recovery, and Business Continuity. The ideal candidate should have good hands-on experience in Azure with an understanding of other Cloud platforms and be able to deliver assignments with minimal assistance. Accountabilities &amp; Essential Functions <ul><li>Collaborating with engineering and development teams to evaluate and identify optimal cloud solutions.</li><li>Ensure optimal performance of all servers by proactively monitoring performance, fine-tuning, and adjusting as necessary.</li><li>Ensure efficient utilization of cloud data storage, establishing a secure cloud environment as per organization guidelines and Cloud security best practices.</li><li>Identify, analyze, and resolve infrastructure vulnerabilities and application deployment issues.</li><li>Enhance the functionality of systems by developing and modifying scripts to automate system processes.</li><li>Research, analyze, review, and recommend system upgrades and new software requirements by evaluating current and future requirements.</li><li>Create optimal Azure server infrastructure in support of new applications by researching and recommending hardware/software technologies in support of application requirements.</li><li>Good communication skills, develop and maintain all relevant documentation.</li><li>2+ years relevant experience in Azure and or other Cloud platforms.</li><li>Maintain contemporary knowledge of industry trends, concepts, and techniques.</li><li>Experience in handling production outages and root cause analysis.</li><li>Experience with Kubernetes, Docker, or Azure Containers.</li><li>Experience with securing VNets, subnets, and workloads in a cloud environment.</li><li>Experience with CI/CD tools like Ansible and Azure DevOps.</li><li>Experience with log and analysis tools.</li><li>Experience in Source code repositories like Azure DevOps (TFS).</li><li>Participate in the execution of disaster recovery processes. </li></ul>
Good to Have <ul><li>Multiple Cloud platform knowledge (Azure/AWS/GCP)</li><li>Experience writing and debugging scripts in a modern language (Python, PowerShell, etc.).</li><li>Experience with designing and setting up landing zones.</li><li>Knowledge of IPAM, subnet, VLAN management. </li></ul>
Skills &amp; Certifications <ul><li>Self-starter and able to address and troubleshoot system issues.</li><li>Ability to work independently or as part of a team.</li><li>Aptitude to solve real-time problems and make recommendations for smoother operation.</li><li>Strong analytical, problem-solving, and troubleshooting skills.</li><li>Ability to work on multiple assignments and effectively manage time and priorities.</li><li>Ability to diagnose network issues and knowledge of networking basics (On-Prem and Azure).</li><li>Strong knowledge of one or more programming languages (PowerShell/python) with scripting skills.</li><li>Basic system troubleshooting skills and diagnostic methodologies for both hardware and software.</li><li>Good knowledge of monitoring tools on the Cloud platform.</li><li>Strong skills with Microsoft Environment web app and web services.</li><li>Ability to read and interpret documents and write reports.</li><li>Basic understanding of RDBMS and database theories, desired.</li><li>Must have certification on Azure or other Cloud platforms. </li></ul>
REQUIREMENT <ul><li>Bachelor’s degree in computer science or related field (or equivalent experience).</li><li>2+ years Cloud Engineer experience required. For internal candidates, experience can be a combination of internal and external experience.</li><li>Candidate must be Microsoft Azure Administrator certified.</li><li>Knowledge of implementing Azure firewall, NSG, and ASG.</li><li>Experience with integrating software systems, desired.</li><li>Experience with Terraform, Ansible or Jenkins, and other automation tools. </li></ul>
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (817) 804-3850 or hr@mouser.com . This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications. Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click HERE . If you would like more information on your EEO rights under the law, please click HERE .
 
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