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VGW seeks a Senior Site Reliability Engineer to ensure the reliability of its systems as it develops new games.  This role involves building a new platform system from the ground up, emphasizing reliability. The team utilizes cloud-native practices (CI/CD, IaC, O11y, CyberSec), a container-based architecture on EKS, Amazon Aurora, CloudFront, and S3.  Infrastructure is managed with Terraform and Github Actions for CI/CD.  Responsibilities include implementing and coaching on Google SRE principles, Infrastructure as Code, and CI/CD technologies.

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<div class="job__description body"><div>Senior Site Reliability Engineer
VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.&nbsp;
We have an exciting opportunity to join our&nbsp;Engineering&nbsp;team in&nbsp;Poland&nbsp;and are currently looking for a Senior Site Reliability Engineer&nbsp;to join the team. 
You'll focus on ensuring the reliability of our systems as we bring new games to life. This is an exciting opportunity to work on developing a new platform system, building reliability from the start.&nbsp;
What you should know about our Engineering team:
<ul>
<li>We make room to do things the right way</li>
<li>You own your projects: you build it, you ship it, you run it</li>
<li>We were born in the cloud: practices and principles like CI/CD, IaC, O11y and CyberSec are part of what we do</li>
</ul>
In terms of our tech stack, we’re container-based, running on EKS supported by Amazon Aurora, CloudFront and S3 for our front-ends. Our infrastructure is provisioned with Terraform and we use Github Actions for our CI/CD.
What you will bring to the role:
<ul>
<li>Experience working as a DevOps Engineer, Systems Engineer, SRE or a related field and ready to take the next step</li>
<li>Must be proficient in the English language</li>
<li>Strong fundamental knowledge of Google SRE</li>
<li>Experience in working with Infrastructure as Code tools</li>
<li>Experience in/ knowledge of CI/CD tools and techniques</li>
<li>Experience in cloud (AWS, Azure or GCP)</li>
<li>Experience in OpenTelemetry is desired</li>
<li>Experience in implementing, coaching and sharing a strong understanding of Google SRE.</li>
<li>Experience in implementing, coaching and sharing their strong understanding of Infrastructure As Code, as well as integration and deployment technologies: CI &amp; CD</li>
</ul>
About VGW
VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.
With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.
As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.
At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.
Why VGW?
At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success.
Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.
We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.&nbsp;&nbsp;
But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.
It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things.&nbsp;
If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.
Find out more at <a href="http://www.vgw.co">www.vgw.co</a></div><div><a href="https://www.vgw.co/wp-content/uploads/2023/03/CandidatePrivacyPolicy_Final-1.pdf" target="_blank">Privacy Policy</a></div></div>

As an Account Manager, you'll be the primary contact for clients, ensuring a smooth experience. Manage client relationships, projects, and identify growth opportunities. Strong communication, project management, and technical knowledge are essential.

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 Role Overview:As an Account Manager at Mako, you will be the primary point of contact for our clients, ensuring a seamless experience throughout the entire client relationship lifecycle. You will work closely with the software development and delivery teams to ensure client satisfaction, manage expectations, and identify growth opportunities within accounts. Key Responsibilities:Client Relationship Management: <ul><li>Serve as the main point of contact for client communication and engagement.</li><li>Build and maintain long-term relationships with clients to understand their goals and ensure high client satisfaction.</li><li>Conduct regular meetings with clients to review project progress, gather feedback, and identify new opportunities.</li></ul>
Project Coordination: <ul><li>Collaborate with internal teams, including developers, designers, and project managers, to ensure successful project delivery.</li><li>Manage timelines, scope, and deliverables to ensure projects stay within budget and meet client expectations.</li><li>Ensure technical requirements are well-communicated to internal teams and clients.</li></ul>
Account Growth: <ul><li>Identify and pursue opportunities to grow accounts through upselling and cross-selling additional services.</li><li>Develop proposals, pricing strategies, and solutions that meet client needs while maximizing company revenue.</li><li>Work closely with the sales team to convert leads and expand service offerings.</li></ul>
Issue Resolution: <ul><li>Proactively identify and address potential client concerns before they escalate into issues.</li><li>Act as a liaison between the client and internal teams to resolve conflicts and provide solutions promptly.</li></ul>
Reporting &amp; Analytics: <ul><li>Monitor key performance metrics, including client satisfaction, project profitability, and account growth.</li><li>Provide regular reports and updates to clients and internal leadership on account performance. </li></ul>
Key Skills &amp; Requirements:Experience: <ul><li>Minimum of 4-5 years in an Account Management or Client Services role, preferably in the software or IT services industry.</li><li>Strong knowledge of software development processes and project management methodologies.</li><li>Experience working with cross-functional teams and managing multiple client accounts simultaneously.</li></ul>
Technical Knowledge: <ul><li>Familiarity with software development and technical services.</li><li>Experience with project management tools like Jira, Trello, or Asana.</li><li>Understanding of Agile/Scrum methodologies is a plus.</li></ul>
Communication: <ul><li>Excellent verbal and written communication skills.</li><li>Ability to clearly explain technical concepts to non-technical stakeholders.</li><li>Strong negotiation and problem-solving abilities.</li></ul>
Client-Focused: <ul><li>A proactive, customer-oriented mindset with a passion for delivering top-notch client experiences.</li><li>Ability to manage expectations and deliver results that exceed client goals.</li><li>Problem Solving:</li><li>Ability to anticipate and resolve client issues in a timely and effective manner.</li><li>Strong organizational and time management skills to handle multiple tasks and prioritize effectively. </li></ul>
Preferred Qualifications: <ul><li>Bachelor’s degree in Business, Computer Science, or a related field.</li><li>Experience in the software services or technology sector.</li><li>Proven track record of successfully managing and growing client accounts.</li></ul>

 
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