Kaseya

Senior Engineer - Cloud Ops

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Hoyoverse

Support Engineer (1 Year Contract)

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As a Support Engineer, you'll be a key member of the global platform team, responsible for maintaining the availability and performance of critical services like account management, announcements, and payments across various HoYoverse products (Genshin Impact, Honkai Impact, etc.).  Responsibilities include incident management, root cause analysis, deployment support, improvement of monitoring dashboards, documentation of procedures, and identifying process improvements.  You'll work closely with backend and infrastructure teams to ensure seamless operation and enhance the player experience.

At HoYoverse, we are committed to creating immersive virtual world experiences for players around the world

Customer Service - Senior Player Support Specialist (Tier 2)

Zenless Zone Zero Illustration Artist Intern (6-month)

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<div id="content" class="">
 <div class="content-intro">Who Are We?
HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content. ‌ Community is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community that provides access and encouragement for people to share their passion for ACG (Animation, Comics, and Games) through their own creativity and skills. ‌ Pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies, and have accumulated leading technical capabilities in cel shading, cloud gaming, and other fields. ‌ In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.
When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive <a href="https://www.hoyoverse.com/en-us/legal/recruitment-privacy-policy">Global Applicant and Candidate Privacy Policy</a>. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.</div>

 What You Will Do:&nbsp; 
The global platform team at HoYoverse provides common functionalities to all of our products, Genshin Impact, Honkai Impact, Tears of Themis, Zenless Zone Zero, HoYoLab, etc. Our systems include a wide range of modules, such as account, announcement, payment. As these services are critical to players' experience, we invest heavily into technologies and uphold our high standard on availability, maintainability, robustness and scalability. Now we are ready to take our platform to the next level, and we need your help.
As a Support Engineer in our global platform team, you will have the unique opportunity to:
<ul>
<li>Be the commander of online issues / incidents, find root causes via analysing system metrics or reading application logs, communicate clearly to relevant stakeholders without excessive technical jargon, write retrospect documents to help the team learn from failures.</li>
<li>Be responsible for the deployment of our services and release of new features to users, and provide support for post-deployment regression testing.</li>
<li>Continuously improve our application logs and monitoring dashboards by working with backend / infrastructure engineering teams, to detect issues earlier, find root causes faster and reduce false alarms.</li>
<li>Consolidate common procedures and write SOP documents / monitoring playbook so that the team could apply the same standardised optimal actions when it happens again.</li>
<li>Identify inefficiencies and potential risks in our processes, and propose improvements to them.</li>
</ul>
What We Are Looking For:
<ul>
<li>Diploma or degree in a program related to Computer Science or Information Technology.</li>
<li>Familiar with at least 1 programming language, able to write scripts or SQL queries for debugging, monitoring, statistics, etc.</li>
<li>Familiar with monitoring and logging tools, such as Prometheus, Grafana, Jaeger, ELK Stack, etc.&nbsp;</li>
<li>Understanding of software release practices, including but not limited to A/B test, feature flags, grayscale deployment, etc.</li>
<li>Good communication skills and a strong team player.</li>
</ul>
Bonus Points:
<ul>
<li>Previous working experience or knowledge in banking, finance, fintech or payment, etc.</li>
</ul>

 

 <div class="content-conclusion">We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.</div>
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Kaseya seeks a Senior Engineer with 3+ years of Windows Admin experience to manage their globally distributed SaaS infrastructure. Expertise in VMware, AWS, Azure, and scripting is crucial. This role involves monitoring, troubleshooting, and resolving incidents to ensure infrastructure stability.

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 Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners <a class="app-aware-link " target="_blank" href="https://www.insightpartners.com/" data-test-app-aware-link="">www.insightpartners.com</a>), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to <a class="app-aware-link " target="_blank" href="https://www.kaseya.com/" data-test-app-aware-link="">www.Kaseya.com</a> and for more information on Kaseya’s culture, please click here: <a class="app-aware-link " target="_blank" href="https://www.youtube.com/watch?v=Gn1_i29006s&amp;t=25s" data-test-app-aware-link="">Kaseya Culture</a>. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth. Senior Engineer Kaseya is the leading cloud provider of IT systems management software, offering a complete IT management solution delivered both via cloud and on-premises. Kaseya technology empowers MSPs and mid-sized enterprises to proactively manage and control their IT environments remotely, easily and efficiently from a single platform. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. The company was founded in 2000 and is privately held with a presence in over 20 countries. To learn more, please visit http://www.kaseya.com. Job Profile: The Senior Engineer is responsible for monitoring and management of Kaseya Cloud SaaS production environments &amp; internal servers running on Virtual and Hybrid Data Centers like VMware, AWS, Microsoft Azure and will be working as part of a global engineering team to contribute the following. Responsibilities: <ul><li>Support and maintain Kaseya’s globally distributed SaaS infrastructure.</li><li>Manage and monitor VMs running in a hybrid virtualization environment (Hyper-V, VMWare, Amazon EC2 and Azure)</li><li>Enhance and support our global infrastructure and Cloud software monitoring solutions.</li><li>Effectively communicate and collaborate with R&amp;D, Customer Success, Support and Operations teams</li><li>Resolve hardware, operational, infrastructure, performance and application incidents.</li><li>Provide preventative maintenance, troubleshooting and quickly resolve problems to ensure infrastructure and application stability.</li><li>Provision new servers as required to anticipate production server capacity requirements.</li><li>Participate in weekly maintenance and on-call duties which may require off hours work. </li></ul>
Skills And Experience <ul><li>3 + years Windows Administration experience (Active Directory, IIS, Disk management, Windows Patching, Performance) with troubleshooting and administering Linux-based production systems (Ubuntu, RHEL)</li><li>Basic Scripting in PowerShell, bash and python environments is a plus.</li><li>Experience in P2V, VMotion and VMware virtual center.</li><li>Cloud Infrastructure experience - Amazon Cloud or MS Azure</li><li>Strong fault analysis/determination and problem-solving skills</li><li>Strong interpersonal skills with the ability to work in a distributed team environment.</li><li>Strong organizational skills and ability to multitask.</li><li>Basic computer and network security skills</li><li>Willingness to work in Rotational shifts in a 24/7/365 environment and available for after-hours support. </li></ul>
Working knowledge in the following areas is a big plus: <ul><li>Databases such as MSSQL, MySQL and Postgres</li><li>Container technologies such as Docker </li></ul>
Qualifications <ul><li>Bachelor's degree in computer science, Information Technology or equivalent work experience</li><li>Relevant Microsoft/Linux Certifications </li></ul>
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
 
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