Computer Games

flowplay llc

Mandarin-Speaking Customer Service Agent--Remote

Senior Backend Engineer

- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Programming Patterns! 📋- This assessment gives us an idea of your code architecture skills - Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your OOPs skills! 📋- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills - Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Unity Skills 📋 - This assessment gives us an idea of your Unity fundamentals - Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc. - 9 questions: 9 Multiple Choice - Minimum score needed to qualify: 80% - Average time to complete: 5 to 10 minutes

Cloud Imperium Games

Technical Artist

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Studio Drydock

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Content Moderator - CapCut (Thai)

As a Vehicle Technical Artist at CIG, you'll be part of a team creating high-fidelity vehicle assets for Star Citizen and Squadron 42.  Responsibilities include hands-on implementation, performance optimization, rigging, skinning, asset markup, and supporting the vehicle content team. You will work closely with art and programming teams, develop and improve pipelines using tools like 3DS Max, MaxScript, and Python, and investigate new techniques. The role involves bringing ships to life through animation and physics tuning, and ensuring assets are technically sound for use in the games.  CIG has a reputation for creating complex, characterful vehicles that are more like mini-game levels, and you'll be contributing to their already impressive library of nearly one hundred ships.

We are developing Star Citizen and Squadron 42 across 5 studios in Los Angeles, Austin, Manchester, and Frankfurt.

Audio Director

Facial Animator

Props Artist

QA Tester

Senior Systems Designer

Legal Coordinator / Legal Manager

Embedded QA Tester

Physics Programmer

Level Design III

<div data-automation-id="jobPostingDescription" class="css-z3h7ab">We are a crowdfunded company and have a dedicated and enthusiastic community of backers who are helping us create the “Best Damn Space Sim Ever”. We want to build the best we can deliver and we believe wholeheartedly in the value of exceptional diverse talent.As a Vehicle Technical Artist at CIG you will be joining a robust team of world-class 3D Artists, Engineers and Designers who are creating some of the most unique, high fidelity vehicle assets seen in games to date.You will be an integral part of the creation process for vehicles in Star Citizen and Squadron 42, getting involved with hands on implementation, performance optimisation, rigging, skinning, asset markup and supporting the rest of the vehicle content team in producing these complex and unique vehicles for the game.Working on the Vehicles within Star Citizen and Squadron 42 will mean working with a team that has distinguished itself for its creativity and ability to deliver nearly a hundred ships so far and these are much more than just simple vehicles in the game, they have an identity and characters and are to scale that they are more easily compared to entire multiplayer levels, that happen to fly around too.Founded in 2012 by renowned game developer Chris Roberts, Cloud Imperium Games (CIG) is one of the largest global independent studios, dedicated to delivering next-generation AAA games. CIG prides itself in thinking outside the box, encouraging creativity and developing ground-breaking technology. CIG believes in raising the bar for the gaming industry and the community as a whole.&nbsp; &nbsp;For more information about life at Cloud Imperium Games, check this out - <a rel="noopener noreferrer" target="_blank" href="https://l.shitrk.com/r/e/2XxJACaX0KrC7L4l?r=https://youtu.be/cXjp7SRBpIA">https://youtu.be/cXjp7SRBpIA</a>What does a Technical Artist at CIG do?<ul><li>Work closely with the Art Groups and Programmers to effectively produce technically correct art content.</li><li>Bring ships to life with a mixture of rigging, animating and physics tuning using 3DSMax.</li><li>Help shape and evolve art pipelines, including proprietary tools, software, plug-ins, and game technology.</li><li>Writes new MaxScript, Python tools in 3DS Max and into our game engine, to enhance pipeline.</li><li>Check assets in terms of technical setup for their usage in Star Citizen and Squadron 42.</li><li>Investigates new techniques, assists in prototyping, and helps other developers with technical roadblocks.</li><li>Supporting our growth culture and advocating knowledge sharing.</li></ul>What do we expect from our Technical Artists?<ul><li>Someone who is passionate about innovation, improving pipelines, developing new tools, and adapting to new technologies.</li><li>Demonstrate relevant experience in the game development industry.</li><li>Experience in 3DS Max/Maya and Photoshop.</li><li>Comfortable working with scripting and programming languages.</li><li>Someone who loves to be part of a passionate team and can communicate effectively.</li></ul>Diversity Statement CIG is a global company, staunchly committed to cultivating a culture and workplace that celebrates all backgrounds, lifestyles, and perspectives. Together, we are creating a space where authentic recognition, appreciation, and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer, we strive to build a team that represents all walks of life, and we want every employee to bring all the things that make them unique to the work environment. The universe is as vast and varied as the people in it, and it’s our differences that make it special.&nbsp;Fraud Statement We are aware of people receiving job offers that fraudulently allege to be from CIG. These types of fraud can be carried out through false websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal info like bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment.If you suspect fraud, please report it to your local authorities, as well as reaching out to us at&nbsp;info[@]cloudimperiumgames.com&nbsp;with any information you may have.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div>

Paid - Game Dev Bootcamp

Paid - Fullstack Game Development Bootcamp

Follow Mayank - career advice

Follow Mayank Grover for game development resources

For Laid-Off Gaming Professionals

Scholarship for Laid Off Gaming Professionals

For College Students

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Free | C# | Midnight Pizza Fight

Free | C++ | Lethos

Free | C++ | Pong

Paid - Game Programming Patterns

Paid - Game Programming with Programming Patterns

Scholarship for Laid-Off Gaming Professionals

Follow Abhishek - tech content

Follow Abhishek Smith for game programming content

This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Unity Game Engine

FlowPlay is seeking Mandarin and English fluent Customer Service Agents for their Real Money Gaming division.  This remote role requires providing exceptional customer service, resolving issues, and guiding players through promotions.  Responsibilities include assisting with account sign-ups, handling customer calls, collaborating with other departments to resolve concerns, and ensuring a seamless customer experience.  Success is measured by both resolved tickets and happy customers.  The ideal candidate excels in fast-paced environments, possesses strong communication skills, and understands gaming site terms and conditions. They will also be responsible for identifying potential AML/Fraud violations and recognizing problem gambling signs.

<div class="description">At FlowPlay, we're expanding our horizons in the exciting world of iGaming, offering a unique blend of real money and social casino gaming experiences. We're seeking several Customer Service Agents for Real Money Gaming to join our dynamic team and help deliver world-class experiences to our valued customers.
In this critical role, you'll be the frontline ambassador of our commitment to exceptional customer service. Whether assisting with account sign-ups or resolving in-game issues, you'll ensure that every customer interaction exceeds expectations. We're looking for individuals who are passionate about helping others, thrive on problem-solving, and find satisfaction in creating positive outcomes for our players. We are seeking 1-2 people who are fluent in both Mandarin and English to join the team. 
The ideal candidate will excel in a fast-paced environment, bringing enthusiasm and dedication to every customer interaction ,and be comfortable engaging in conversation with customers in both Mandarin and English. Your success will be measured not just in resolved tickets, but in the number of happy customers you create along the way. 
This is a remote position open to candidates in any U.S. state. Due to gaming licensing regulations, we are unable to consider international applicants at this time.
Key Responsibilities
<ul><li>Deliver exceptional customer service by providing accurate product and service information, resolving issues, and offering guidance on promotions and bonuses</li><li>Assist with customer calls for all Mandarin speaking customers</li><li>Partner with cross-functional departments (retail, marketing, tech, etc.) to effectively resolve customer concerns and ensure a seamless customer experience</li><li>Consistently meet or exceed agreed-upon KPIs and performance targets</li><li>Engage in continuous learning through hands-on training with fellow agents, leads, and management to enhance skills and knowledge</li><li>Clearly explain the terms, conditions, promotions, and bonusing of the casino gaming site to customers</li><li>Provide comprehensive information to customers regarding their account and transactions</li><li>Evaluate accounts to identify potential AML/Fraud violations based on deposit, withdrawal, and play transactions</li><li>Recognize problem gambling signs and assist customers by providing information and resources to get them the necessary support</li><li>Maintain accurate customer records by updating account information as needed</li><li>Process customer adjustments to maintain precise financial accounts</li><li>Recommend potential products or services to management based on customer information and needs analysis</li><li>Prepare product or service reports by collecting and analyzing relevant customer data</li><li>Contribute to overall team success by accomplishing related tasks as assigned</li></ul>

Required Skills and Competencies
<ul><li>Previous experience in a high-volume, fast-paced call center strongly preferred</li><li>Fluency in both Mandarin and English</li><li>Excellent verbal and written communication skills</li><li>Strong multitasking and prioritization abilities</li><li>Calm and patient demeanor when handling complaints and difficult situations</li><li>Commitment to high standards, initiative, proactivity, and professionalism</li><li>Ability to type and communicate on the phone for extended periods</li></ul>

Other Requirements
<ul><li>Must be 21 years of age or older</li><li>Ability to successfully complete a background check, drug screen, and obtain necessary gaming licenses</li><li>Successfully complete required jurisdictional training</li><li>Must have high speed internet access in your remote work location</li><li>Availability to work nights, holidays, and weekends as required</li></ul>
 
Join the FlowPlay team!
At FlowPlay, we pride ourselves on being a company that we all love working for. We are regularly featured among the 20 best places to work in Seattle (according to Seattle Business Magazine), and our average tenure in the company is almost 8 years. Despite delivering large and successful games with global reach, we have a small team culture where each colleague’s impact can be felt. In surveys, our employees report high satisfaction rates and say that they enjoy getting to know and work with each other and value working on games that bring people joy. 
We offer:
<ul><li>Fully-paid medical (PPO), dental, and vision plans</li><li>A 401k plan with company matching </li><li>Long-term disability</li><li>Life insurance</li><li>FSA plan for Medical and Dependent Care</li></ul>
Compensation will be a range of $16-20 per hour, depending on experience and shift worked (overnight shifts will be compensated at a higher rate).
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