Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business critical data that is trapped inside of documents.

Docusign

Site Reliability Engineer

Hoyoverse

Support Engineer (1 Year Contract)

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Team Lead  (Tools / DevOps)

Senior Manager - Central Strategy & Operations

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3D Generalist

브랜드 팀 사무보조(계약직)

As a Support Engineer, you'll be a key member of the global platform team, responsible for maintaining the availability and performance of critical services like account management, announcements, and payments across various HoYoverse products (Genshin Impact, Honkai Impact, etc.).  Responsibilities include incident management, root cause analysis, deployment support, improvement of monitoring dashboards, documentation of procedures, and identifying process improvements.  You'll work closely with backend and infrastructure teams to ensure seamless operation and enhance the player experience.

At HoYoverse, we are committed to creating immersive virtual world experiences for players around the world

Customer Service - Senior Player Support Specialist (Tier 2)

Zenless Zone Zero Illustration Artist Intern (6-month)

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Backend Engineer Intern (6-month)

<div id="content" class="">
 <div class="content-intro">Who Are We?
HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content. ‌ Community is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community that provides access and encouragement for people to share their passion for ACG (Animation, Comics, and Games) through their own creativity and skills. ‌ Pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies, and have accumulated leading technical capabilities in cel shading, cloud gaming, and other fields. ‌ In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.
When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive <a href="https://www.hoyoverse.com/en-us/legal/recruitment-privacy-policy">Global Applicant and Candidate Privacy Policy</a>. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.</div>

 What You Will Do:&nbsp; 
The global platform team at HoYoverse provides common functionalities to all of our products, Genshin Impact, Honkai Impact, Tears of Themis, Zenless Zone Zero, HoYoLab, etc. Our systems include a wide range of modules, such as account, announcement, payment. As these services are critical to players' experience, we invest heavily into technologies and uphold our high standard on availability, maintainability, robustness and scalability. Now we are ready to take our platform to the next level, and we need your help.
As a Support Engineer in our global platform team, you will have the unique opportunity to:
<ul>
<li>Be the commander of online issues / incidents, find root causes via analysing system metrics or reading application logs, communicate clearly to relevant stakeholders without excessive technical jargon, write retrospect documents to help the team learn from failures.</li>
<li>Be responsible for the deployment of our services and release of new features to users, and provide support for post-deployment regression testing.</li>
<li>Continuously improve our application logs and monitoring dashboards by working with backend / infrastructure engineering teams, to detect issues earlier, find root causes faster and reduce false alarms.</li>
<li>Consolidate common procedures and write SOP documents / monitoring playbook so that the team could apply the same standardised optimal actions when it happens again.</li>
<li>Identify inefficiencies and potential risks in our processes, and propose improvements to them.</li>
</ul>
What We Are Looking For:
<ul>
<li>Diploma or degree in a program related to Computer Science or Information Technology.</li>
<li>Familiar with at least 1 programming language, able to write scripts or SQL queries for debugging, monitoring, statistics, etc.</li>
<li>Familiar with monitoring and logging tools, such as Prometheus, Grafana, Jaeger, ELK Stack, etc.&nbsp;</li>
<li>Understanding of software release practices, including but not limited to A/B test, feature flags, grayscale deployment, etc.</li>
<li>Good communication skills and a strong team player.</li>
</ul>
Bonus Points:
<ul>
<li>Previous working experience or knowledge in banking, finance, fintech or payment, etc.</li>
</ul>

 

 <div class="content-conclusion">We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.</div>
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DocuSign seeks a self-motivated SRE with 5+ years of experience building highly available services. You'll automate incident analysis tools, drive incident management excellence, and collaborate with Operations and Engineering teams. Experience with monitoring, telemetry, dashboards, and automation frameworks is crucial.

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 About the job
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 Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What You'll Do We are looking for a self-motivated, driven and creative Software Engineer to collaborate with the on-site reliability team. Metrics and analytics drive engineering at Docusign and ensure that we are dedicating valuable engineering cycles to the right places. This role is a unique opportunity to impact the entire Docusign team and drive adoption. The Engineer is to work with a 24/7 operations team to take on challenging top tier escalations and perform data-driven engineering and architecture. The role requires an on-call rotation every 4 weeks. This position is an individual contributor role reporting to the Sr Manager, SRE. Responsibility <ul><li>Build and automate tools for incident impact analysis</li><li>Work with Operations and Incident Command teams during and post incidents to drive excellence in Incident Management Process</li><li>Compose and analyze dashboard to highlight areas of the business that need attention and help drive organizational KPI</li><li>Create and respond to system generated alerts to maintain system health</li><li>Work with Operations and Engineers to fill any gaps in alerting and telemetry</li><li>Learn and grow in all key technologies in Docusign and be a partner to Engineering and Operations teams </li></ul>
Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What You Bring Basic <ul><li>BS in CS or equivalent work experience</li><li>5+ years delivering highly available services in a DevOps team, SRE role, or similar role including on-call rotations</li><li>5+ years coding and debugging</li><li>Experience in monitoring and telemetry tools</li><li>Experience in building dashboards and metrics analysis</li><li>Experience with deploy and automation frameworks (Chef, Jenkins, etc.) </li></ul>
Preferred <ul><li>Software testing and measurement for performance and scale</li><li>Experience in at least one of : Python, Powershell, C#, R, or Java</li><li>Experience with imaging and deployment technologies (DISM, VHDx, etc)</li><li>Experience with Windows Identity and Security fundamentals</li><li>Experience managing servers at scale (Windows and/or Linux) </li></ul>
Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com . If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice 
 
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