Tool Support Specialist

Sperasoft is a leading game co-development company headquartered in the heart of Silicon Valley. We work closely with our partners to deliver high-quality titles for world-class publishers. Sperasoft is a part of Keywords studios – international technical and creative services provider to the global video games industry and beyond.

Game Development is our core competency. We collaborate closely with our partners, assisting them throughout the whole process of developing high quality AAA titles. We offer full product (SKU) and co-development services using our full spectrum of in house production talent, experience, and ideas to deliver our partners’ games on time, within budget and at the highest quality possible.

Responsibilities: 

• Support and help team on tools and support issues 

• Taking ownership of requests, proactive communication with the project, IT and customer teams 

• Validate tool related issues and support SEs on issues resolution 

• Support of onboarding process (accounts creation, hardware and software configuration) 

• Installation, configuration and support of standard set of user software/hardware 

• Troubleshooting and resolving issues ensuring project team satisfaction 

• Sharing knowledge with team colleagues 

• Managing and documenting internal assets to ensure accurate inventory records 

• 2+ years of QA/Support experience 

• Basic knowledge of modern OS (Windows, Linux), networks (TCP, UDP, etc.) and network protocols (HTTP, SSH) 

• Strong troubleshooting skills 

• Engineering mindset and strong ability to research given issues in short time 

• Ready and easy to learn, be able to get familiar with specific project tools and then help other team members with tools/services usage 

• Good communication skills, be able to talk to people a lot and assist in resolving their problems 

• C++ experience is a big opportunity for you to grow into Software Engineer 

• Familiarity with QA basics 

• Familiarity with Active Directory, Outlook  

• Basic scripting and programming experience will be a plus,  

• Game related experience will be a plus 

• Good spoken and written English. 

• Working with an international team of world class professionals on exciting and challenging projects
• Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events
• Medical Insurance package
• Sensibly flexible working hours
• Breakfasts, snacks and fruits available during the day, tea and coffee machines
• Friendly team and a family-like environment
• Casual workplace environment in Belgrade
• Additional benefits – care bonus to cover health, educational and safety needs; 4 additional paid personal days; referral bonuses.