Technical Communications Specialist - Contract

At Keywords, we are using our passion for storytelling, games, technology and media to create a global services platform for the Video Games and the Media & Entertainment industries.  

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing, we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences. We stand shoulder to shoulder with our clients working as their external partner, providing access to our teams of experts where and when needed. 

Keywords is trusted and relied upon by many of the world’s leading companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com

People at Keywords are passionate, talented, committed and resourceful. Human talent is our most valuable resource and as a business, we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 75+ studios around the world or working together virtually.  

Keywords now has an exciting temporary opportunity for an experienced Technical Communications Specialist to be a part of our Communications and Engagement team.

This role is ideal for someone with a strong technical background in SharePoint and ServiceNow integration, paired with an understanding of communications and employee engagement strategies. The successful candidate will help us revamp our SharePoint pages, which will serve as long-term libraries, assist in building a ServiceNow Portal to function as our intranet, and ensure that these tools align with our overall communications goals.

Key Responsibilities:

• SharePoint Revamp: Lead the redesign and update of our SharePoint pages to improve usability, functionality, and alignment with our communications objectives.
• ServiceNow Integration: Collaborate on the integration of ServiceNow with our existing systems, developing a user-friendly intranet-style portal that supports employee engagement and communication.
• Tool and Technology Focus: Utilize technical expertise to enhance our communication platforms, ensuring that tools like SharePoint and ServiceNow are effectively leveraged to meet team goals.
• Collaboration: Work closely with the Communications and Engagement team to ensure that all technical solutions are aligned with broader team strategies and goals.
• Training and Support: Provide training and support to team members on using SharePoint and ServiceNow tools, ensuring smooth adoption and ongoing use.

• Experience with other enterprise communication tools.
• Previous experience in a similar role within a corporate environment.
• Knowledge of intranet best practices and employee engagement strategies.
• Proficiency in SharePoint design and customization, experience with ServiceNow, and a strong understanding of integrating these tools.
• Previous experience in a communications or engagement role, with the ability to translate technical solutions into impactful communication strategies.
• Strong problem-solving skills, with the ability to troubleshoot and provide solutions for technical challenges.
• Ability to work collaboratively with both technical and non-technical team members.
• Availability for a 3-months contract.

Our employees are our most valuable resource; therefore we provide them with a competitive compensation package commensurate with skills and experience, excellent benefits, high level of job satisfaction and a casual and fun work environment.
Keywords International is dedicated to following a well-established Equal Opportunities Policy. We endeavour to create a workplace which provides for equal opportunities for all employees and potential employees.

Note to Recruitment Agencies: Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios. 

Role Information: EN

Studio: Keywords Studios

Location: Americas, Canada

Area of Work: People & Culture

Service: Support Services

Employment Type: Full Time, Contractor

Working Pattern: Remote