System Engineer

Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally. As a digital entertainment company, EA’s enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative and productive. Our team ensures better play across all of EA and needs your help to do that.

Summary

As an important member of the Private Cloud Engineering team, you will report to a senior manager and play an instrumental role in infrastructure engineering for private cloud projects.

This is a hybrid role, and you will need to travel to our EA office 1-2 times per week, and travel to other EA offices for planning meetings.

Responsibilities

• Be a primary infrastructure engineer for private cloud projects and initiatives.
• Manage a diverse range of tasks to ensure impactful delivery in areas including infrastructure, transformation and migration, security, and integration.
• Collaborate with the architecture team to produce comprehensive designs that cover technology aspects, service support, management, monitoring, and maintenance needs.
• Contribute to the development and optimization of our private cloud platform and backend services.
• Uphold information security best practices and ensure compliance with information assurance requirements in all design and implementations.
• Help improve the current environment and delivery methodologies, advocating for automation to ensure consistency and integrity.
• Serves as technical subject matter expert for the delivery of the Private Cloud infrastructure and resolution of escalated issues (incident/problem management processes) related to Compute infrastructure including servers, virtualization, and associated components.
• Handle security vulnerability remediation, performance issues, backup, recovery, licensing, upgrades, and procedures, in collaboration with the Private Cloud Architecture and Operations teams.
• Develop and implement automation solutions to enhance efficiency of the current environment.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands (hypervisor cluster and host sizing and deployment)
• Ensure the proper monitoring tools and metrics are defined and implemented, in collaboration with Infrastructure Monitoring and Operatio ns teams.

Qualifications

• Technical skills
• 5 years practical experience in supporting Private and Public Cloud Infrastructure, with knowledge of virtualization, hybrid and multi-cloud architectures.
• Proficiency with server infrastructure, including virtualization, storage, managed backup, and hyper-converged platforms.
• Experience with SQL/no-SQL databases.
• Proficiency with Cloud Technologies, such as Azure or AWS.
• Expertise in scripting languages and automation tools, such as Python and Ansible.
• Experience with IaC, containerization, provisioners and orchestration technologies, such as Docker, Terraform, Kubernetes, Packer.
• Familiarity with Linux systems, equivalent to LPIC-2 level.
• Familiarity with Windows provisioning processes.
• Prior experience migrating on-premises applications to the cloud.
• Basic networking knowledge.
• Soft skills
• Experience approaching a problem from different angles, analyzing pros and cons of different solutions.
• Proven ability to work independently and as part of a team.