Senior IT Support Engineer

Senior IT Support Engineer

Department: Engineering

Employment Type: Permanent - Full Time

Location: London, UK

Reporting To: Alex Kazeko

Compensation: £50,000 - £75,000 / year

Description

We are now a 500 person mobile games studio, headquartered in London, with offices in Warsaw, Barcelona, Minsk, Jakarta and Melbourne.

• The Financial Times awarded Tripledot the Fastest Growing Business in Europe in 2022
• Tripledot won Tech Growth Business of the Year 2021 and 2023
• PocketGamer just awarded us Best Mobile Developer 2023
• We won the Kings Award for International Enterprise in 2024

We are a record breaking, chart-topping mobile games studio that is currently leading in the Casual mobile gaming space.

Our guiding principle as a team is that when people love what they do, what they do will be loved by others.

Role Overview

• Manage our internal helpdesk service for software & hardware configuration, hardware purchases and repair, licences, SaaS access etc
• Planning for the budgeting and purchase of hardware and licences, supplier management, control, and budget optimisation
• Managing MDM for company workstations and mobile devices
• Regularly audit software and licences
• Configuring and managing SaaS Management Automation Workflows
• Managing security of end-user devices, antivirus setup
• Onboarding and offboarding of employees
• Writing IT support documentation for employees

Skills, Knowledge & Expertise

• You are an advanced user of Apple software and hardware
• Experience with Google Workspace services, Atlassian software (Jira, Confluence), and Mobile Device Management
• Independent, responsible and able to make decisions quickly
• Discipline, attention to detail, organised, with good planning skills and time management

Job Benefits

• 25 days holiday: Enjoy 25 days of paid holiday, in addition to bank holidays to relax and refresh throughout the year.
• 20 days fully remote working: Work from anywhere in the world, 20 days of the year.
• Regular company events and rewards: Join in regular events and rewards that celebrate cultural events, our achievements and our team spirit. Recent highlights have been: Thames River Cruise, London Dungeon and Summer Parties in Regents Park.
• Continuous Professional Development: Propel your career with continuous opportunities for professional development.
• Private Medical Cover: Have peace of mind with private medical cover, ensuring your health is in good hands.
• Life Assurance & Critical Illness Cover: Financial protection for you and your loved ones.
• Health Cash Plan: Benefit from a health cash plan that contributes to your medical expenses.
• Dental Cover: Flash your best smile with our dental cover.
• Family Forming Support: Receive vital support on your family forming/ fertility journey with our support program [subject to policy]
• Employee Assistance Program: Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand.
• Cycle to Work Scheme: Make the most of our Cycle to Work Scheme for a green and healthy commute.
• Pension Plan: Secure your future with our contributory pension plan.