Operations Manager - Virtual Golf

Trackman is looking for an Operations Manager for its Virtual Golf Team!

Trackman golf simulators and Trackman Range sites are installed across the globe at great pace. A very central element to both products is the Virtual Golf software, basically allowing golfers to play virtual 3D replicas of real-life golf courses. Trackman handles the entire 3D rendering process, from sending drone pilot on site to scan and register all course details, to recreating the course in 3D and making it available to golfers around the world through Trackman’s proprietary software. We are now looking for a Operations Manager to take the leading role in coordinating the tasks related to recreating courses (estimated 80-90/year).

Key Responsibilities

Project Management:

• Oversee project timelines, ensuring milestones are met and deliverables are completed on time
• Coordinate with internal and external teams to ensure smooth execution of projects
• Monitor and track performance to ensure operational targets are being hit
• Manage and mitigate risks that could impact project success
• Develop and implement strategies to improve operational workflows including automation of common tasks where possible

Customer Relations:

• Serve as the primary point of contact for clients, ensuring customer satisfaction and timely resolution of issues
• Devise new strategies to improve customer service and to help build lasting relationships with our clients

Internal Communication:

• Facilitate effective communication between teams to ensure project objectives, deadlines, and responsibilities are understood
• Utilize Monday.com and Azure DevOps to manage and communicate project timelines, provide updates, and share information

Partner Communication:

• Maintain strong relationships with key external partners and vendors
• Ensure clear, consistent communication with partners regarding deliverables, expectations, and timelines
• Oversee third party budgeting and financial planning processes
  

The ideal candidate:

• Bachelor’s degree in Business Administration, Operations Management, or a related field
• Proven experience (2+ years) in operations management or a similar role
• Strong leadership, organizational, and project management skills
• Excellent communication and interpersonal abilities
• Proficiency in financial management and budgeting
• Experience working with diverse teams and managing external partnerships
• Ability to think strategically and manage multiple tasks simultaneously
• Experience with Monday.com for project management and task tracking
• Experience with Azure DevOps for project and software development lifecycle management

Additionally, we ask is that you bring passion, curiosity and structure to our workplace. We are a company of many nationalities. Whether you are from abroad or already living in Denmark, we welcome talented people of any gender, nationality and belief. We think the right mix of people makes for the best culture and product.

The Office

We have just moved to our state-of-art HQ in Hørsholm, located at DTU Science Park. We take great pride of the building we designed! The office features bright meeting rooms, coffee areas to catch up with colleagues, a large testing arena with simulators available for employees and a fitness centre, everything surrounded by a beautiful forest and respecting the environment. We made sure to utilize the newest technologies to be energy efficient and be mindful of ventilation and sound propagation.

The cherry on top is our canteen: with indoor and outdoor areas to enjoy the fresh food prepared by our own kitchen staff.

Join the home of a powerful sports brand and a one-of-a-kind technology

Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud to work in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.

We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarters located in Denmark (Hørsholm) and offices in New York, Phoenix, Poland, Korea, and Tokyo. We employ over 750 people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested, and manufactured.

Where innovation happens

At Trackman, we know that great people make great products. We believe that teams thrive, and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of exceptional solutions.