Fraud Manager - FIFA World Cup 26™
2 Months ago • 2-4 Years
About the job
SummaryBy Outscal
Fraud Manager for FIFA World Cup 26™, managing team of analysts, identifying & preventing fraud, analyzing data, and ensuring brand protection.
Who We Are:
On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.
Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.
ON LOCATION
On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion, and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, Super Bowl, NCAA Final Four, New York Fashion Week and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals, the company also owns and operates several of its own unique experiences. On Location is a subsidiary of Endeavor, a global entertainment, sports, and content company.
THE ROLE
This position will manage a team of Fraud Analysts and Chargeback Agents for On Location's partnerships with the FIFA World Cup 26™. You will assess potential risk exposure and identify key risk factors while reviewing and evaluating transactions to identify fraudulent activity. You will analyze large quantities of data patterns to isolate trends and implement rules to prevent attacks and/or account takeovers. You will work with internal partners and merchants to escalate and resolve issues and fraudulent activity. Interested candidates should have experience analyzing large sets of data, strong attention to detail, and the ability to handle high-volume situations.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
- Review and evaluate transactions to identify fraudulent activity
- Identify and assess key risk factors
- Assess potential risk exposure
- Evaluate employee performance and perform employee reviews and assessments
- Assist with new employee onboarding and train
- Prepares reports to help analyze large quantities of data
- Escalate fraud trends to internal partners and merchants
- Document transactions to explain actions taken
- Adhere to established Screening Management Guidelines and Expectations
- Stay current on fraud trends, individual merchant expectations, service level agreements, and rules
- Ability to maintain resiliency and handle ambiguity in a fast-paced, heavily customized environment with high profile/strategic clients
Other Duties & Responsibilities
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Required Education and/or Experience, Knowledge, Skills, and Abilities:
- Minimum 2 years of experience in Fraud Prevention
- Minimum 4 years of experience managing, coaching, and training direct reports
- Knowledge of and experience with online payment processors, billing service providers, and tools/platforms/resources used to combat online fraud
- Strong verbal and written communication skills focused on Guest Service and brand protection
- Strong attention to detail with ability to handle and communicate in high-volume situations
- Utilize several computer programs and tools to assess risk of online transactions
- Ability to meet deadlines and prioritize deliverables
- Excellent organization, analytical and critical ticket skills
- Scheduling flexibility around high-exposure events (Super Bowl, Olympics, NCAA, amongst others)
Preferred Education and/or Experience, Knowledge, Skills, and Abilities:
- Chargeback’s experience a plus
- Experience analyzing large sets of data to identify patterns and trends
- Experience of using complex data
- Knowledge of and/or experience with Accertify, LexisNexis, Braintree, Adyen
CORE VALUES
As the leading experiences company in the world, we strive to be the most innovative and passionate — the best of the best. We uphold these values in our quest for excellence:
- Exceed all service expectations with our customers, our partners, and each other.
- Create value by enriching people's lives.
- Do the right thing and bring others along with us — always.
- Propel the power of diversity, in thought, team and experience.
- Partner to generate win-win solutions.
- Ignite and empower our team's entrepreneurial spirit.
- Exude respect and gratitude — treat others as you would want to be treated.
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid time off, and 401k plan.
On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
#LI-LL1
Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.
Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.About The Company
On Location is a global leader in premium experiential hospitality. We offer official ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, Super Bowl, NCAA Final Four, New York Fashion Week and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of Endeavor, a global sports and entertainment company. On Location is an equal opportunity employer, committed to a inclusive workplace environment. Visit onlocationexp.com/careers to explore.
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