About the job
SummaryBy Outscal
Your Impact
- To foster & repair relationships with our stakeholders
- You will create memorable and engaging experiences that strengthen trust, and build a bond to encourage the love of learning
- You will be a champion of creating customer happiness and satisfaction
- Respond to various customer requests like Payment inquiries, Memberships and Account management via ticket, phone, and live chat (Zendesk)
About You
- You bring 3-4+ years of Customer Service experience preferably from either Education, Tech Support, Gaming, Telecommunications or the E-commerce sector
- Communicator: You speak and write well to help customers effectively and efficiently
- People person: You enjoy interacting with and lending people a helping hand
- Perfectionist: You notice and address the little things that make customers happy
- Problem Solver: You love a puzzle and won’t quit until it’s solved
- Scholar: You thrive while learning new things and want to grow your skills along with the company
- To confirm you pay close attention to detail, please respond with a cover letter indicating why you are interested in pursuing a Customer Support role and open your reply with the phrase Purple Monkey
About The Company
Prodigy Education is a global leader in game-based learning. Our mission is to help every student in the world love learning, motivating millions worldwide via fun, secure and accessible curriculum-aligned gameplay experiences. At Prodigy Education, we believe maximizing student motivation helps develop a lifetime love of learning. Prodigy’s approach to fun, game-based learning means kids no longer have to choose between homework and playtime.
You’ll be working on products used and loved by millions of students, teachers and parents worldwide. It’s why so many of our team members are proud to be Prodigy.
Not only are our games fun and engaging, they’re also designed to support positive educational outcomes. Helping kids have fun while they learn — what could be more rewarding than that?
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