About the job
SummaryBy Outscal
Who are we looking for:
- Fliff Inc is seeking a Customer Support Specialist to assist our customers with technical problems and assistance when using our products and services.
- Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
- Ultimately, you will help establish our reputation as a company that offers excellent customer support at all times.
The role itself:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance and resolution
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their issues are resolved
- Gather customer feedback and share with our Management and Product teams
- Assist in training other Customer Support Representatives
About The Company
Fliff is the home of social sports gaming. Our social and sweepstakes prediction games offer a new way to have skin-in-the-game that is simpler, interactive, and free to play.
By pairing the social treasures of sports gaming with loyalty rewards and promotions, sports fans can sweat the game without sweating the losses. Fliff combines the best of social gaming, fantasy sports, and sports betting into a fun and easy to use experience.
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