Customer Success Manager, VI Engage

VI is the market leading Enterprise-AI platform for health, serving the world’s largest health organizations — from Fortune 500 health providers to pharma and consumer brands — helping them maximize acquisition, enrollment, engagement, retention, and health outcomes. Vi offers 3 main product lines: Acquire, Engage and Transform.

Backed by $60M+ in R&D, our powerful platform serves over 161 million members daily — and growing. We are based in New York, Austin, Nashville & Tel Aviv. This role can be based anywhere in the US. Reporting to the Director of Customer Success, Vi Engage.

We're seeking a dynamic Senior Customer Success Manager to oversee our mid-size fitness accounts (WOAT, ACAC, GGDC, Fit19, Fit Athletic, Healthworks) and large health plans. The ideal candidate is a self-starter who thrives in fast-paced, chaotic environments.

This role will directly manage enterprise healthcare and wellness accounts. Initially, the focus will be on the VI Engage Product, with potential for expansion to other products as well.

• Manage and nurture relationships with Vi Engage wellness and healthcare accounts.
• Communicate with a variety of senior customer audiences and distill the Vi Value Proposition to C-level stakeholders at large enterprises
• Serve as the voice of the customer, collaborating closely with cross-functional teams to ensure client requirements are understood and fulfilled by offering strategic insights and recommendations.
• Leverage technology and data analytics to improve account performance.
• Conduct ROI analysis, including pivot table creation in Excel, to demonstrate value and inform decision-making.
• Communicate efficiently with key stakeholders across various business, technology, and data sectors.
• Manage accounts with a yearly revenue of $500k or more.
• Apply a consultative approach to problem-solving, offering tailored solutions to client challenges.

• 4-7 years of experience in customer success or consulting roles, preferably within the software technology, data analytics, or wellness industries.
• Experience managing high-value accounts with an annual revenue of $500,000 or more
• Entrepreneurial problem solver.
• Proven experience as an individual contributor in a team setting.
• Strong technical proficiency, particularly in data analytics and Excel.
• Excellent communication skills, capable of engaging effectively with various stakeholders.
• Data Savvy and ROI Centric
• Education and/or work background in technical, analytical, or engineering fields.

• Experience in a startup or fast-paced environment.
• Proven ability to adapt and excel in chaotic and dynamic situations.
• Bonus - Experience in health and wellness

At Vi we provide you with the autonomy to deliver, the safety to make mistakes and the opportunity to help millions of people live happier and healthier lives. 

We believe that building a great product and a great company starts with finding amazing people and helping them grow and develop professionally and personally. At Vi, you’ll be surrounded by curious, witty, humble and passionate people that are hungry to drive real impact.

But if that’s not enough, we also offer a competitive salary, stock plans, & loads of extra perks (flexible PTO policy, generous contribution to the medical coverage, and a competitive 401K plan with a 5% matching contribution).