Customer Service Representative
About the job
SummaryBy Outscal
Key Responsibilities
- Assisting customers via email through addressing inquiries, resolving raised issues, and ensuring customer satisfaction for every contact.
- Providing quality service to sports betting customers and maintaining a positive and player-focused attitude, even when dealing with their concerns.
- Handling and managing the Zendesk volume of tickets and being able to respond efficiently.
- Maintaining friendly and professional attitudes with internal customers to ensure smooth working relationships.
Qualifications
- Experience as a Customer Support Representative or in a similar role is preferred.
- Ability to work well under pressure
- Excellent communication skills, both in written and oral
- Strong interpersonal skills
- Proficiency in Excel and other data analysis tools
- Knowledge of sports betting is a plus
About The Company
Fliff is the home of social sports gaming. Our social and sweepstakes prediction games offer a new way to have skin-in-the-game that is simpler, interactive, and free to play.
By pairing the social treasures of sports gaming with loyalty rewards and promotions, sports fans can sweat the game without sweating the losses. Fliff combines the best of social gaming, fantasy sports, and sports betting into a fun and easy to use experience.
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