Analyste en Support TI | IT Support Analyst

Framestore is an Oscar, Bafta and Emmy award-winning global creative company working in film, advertising and episodic, with a focus on animation and VFX projects. We are looking for a passionate and forward thinking IT Support Analyst to join the team. It's a challenging and ever changing, technology led environment so we need a quick learner who is a natural problem solver.

The Systems team is responsible for designing, implementing, maintaining and troubleshooting the technology infrastructure. This includes, but not limited to, storage, networking, workstations, cloud, virtualisation and rendering. We invest time into training and mentoring. If you would like working with a local team that has a large global presence, want to learn and develop on the job, and become a part of a team that helps support the creation of some of the best Visual effects in Cinema, then look no more. Framestore awaits you!

Responsibilities:
The IT Support Analyst will be part of the Systems Support team. They are the first responders to incidents and requests supporting all Framestore North American divisions.

• First line of support for all incidents and requests using JIRA service desk
• Workstation configuration support (hardware and software)
• Monitors a variety of physical and logical systems
• Diagnose and replace hardware components
• Responsible for managing assets and loan equipment, including relocation and provisioning
• Interacting with artists on a daily basis
• Produce and update documentation using Confluence
• You will partake in an on-call rotation to provide support during off hours

Essential Skills:

• Strong experience in a customer facing role.
• Strong self-guided problem solving skills
• Hands-on hardware experience; builds, upgrades, repair.
• Basic scripting language (powershell, bash, python)
• A commitment to teamwork
• Proven ability to adapt and work well under pressure and to tight deadlines.
• Excellent communication and interpersonal skills

Desirable Skills:

• OS (Redhat based, Windows and OSX) and application support and deployment
• Active Directory management
• Configuration Management and automation
• Windows Systems administration and deployment
• Networking (Layer1, Layer2)
• VOIP Knowledge

Framestore is proud to employ extraordinary talent across all genders, races, nationalities, religions, ages, abilities and sexual preferences. We aim to encourage and support all of our current and future employees to achieve their potential. No job applicant will receive less favourable treatment on any basis when applying for a career with us.