Casumo

Customer Service Ambassador - English

CRM Executive

Head of Data Architecture & Engineering

Risk, Fraud & Payments Analyst

CRM Campaign Specialist

Workplace Experience Intern (Paid)

Customer Service Ambassador - Spanish

Data Engineer

Join Casumo as a Customer Service Ambassador and provide exceptional support to players.  Must have live chat experience, strong communication skills, a passion for customer service, and the ability to resolve issues efficiently.  

Business Intelligence Engineer

Junior Treasury Accountant

<div class="mx-auto max-w-[750px] prose font-company-body overflow-hidden break-words [&amp;_ol_li_li]:list-[lower-alpha]" data-controller="careersite--responsive-video">
 Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Join us at Casumo, where you are invited to be your authentic YOU-MO!<figure></figure> Company Overview:Welcome to Casumo, your passport to a world of fun, excitement, and responsible gaming. We're an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce? A blend of innovation, security, and a dash of playful charm. Nowadays, we're on the hunt for a Customer Service Ambassador - English&nbsp; to join our team! Position Overview:As a member of the Customer Service Ambassador team, you will be a part of a diverse and ambitious group of people responsible for navigating players throughout their adventure with us. You will begin your Ambassador journey in our Service team, where you will be responsible for onboarding, educating, and supporting our customers. This team is a springboard for growing into either our Engagement team, where you will be able to get creative and upsell our product, or our Expert team, where you will have the opportunity to dig deep, expand your knowledge and learn more about the complex sides of iGaming. Responsibilities:<ul>
<li>
	Listen and respond
	to our player’s needs and concerns and provide professional,
	friendly support at all times ensuring our players are our number
	one priority
	</li>
<li>
	Work in
	collaboration with other teams such as Player Protection, Sports,
	Payments and Loyalty
	</li>
<li>
	Contribute fresh
	new ideas, giving constructive feedback to constantly improve how we
	work and exercise your creativity
	</li>
<li>
	Support customers
	across multiple brands via live chat, email, social media, app
	stores and public forums.
	</li>
<li>
	Assist management
	with day to day tasks, while expanding your knowledge and
	progression
	</li>
<li>
	Incident
	management and escalations through Jira and Slack and external
	providers to achieve rapid resolutions for players.
	</li>
<li>
	Having basic
	responsible gaming interactions with players prior and liaising
	findings back to the relevant teams.
	</li>
<li>
	Research and
	resolve players' concerns and issues to improve the player’s
	experience.
	</li>
<li>
	Provide player
	feedback and own feedback to find solutions and create a better
	overall experience for the players.
	</li>
<li>
	Complete requested
	tests and training sessions to build on own and team knowledge.
	</li>
<li>
	Able to follow
	procedures and abide by GDPR and Gambling Regulatory Requirements. Requirements: 
</li>
</ul><ul>
<li>
	Passionate about
	identifying customer needs and providing first contact resolution
	</li>
<li>
	Live chat or
	Customer Service experience Target driven and eager to consistently
	improve your personal performance
	</li>
<li>
	Excellent at
	communicating, patient and able to explain complex topics in a
	concise way
	</li>
<li>
	Ambitious, eager
	and ready to learn
	</li>
<li>
	A reliable, hard
	working person with a super positive attitude
	</li>
<li>
	Our core values
	align with your core values: Aspire, Believe &amp; Care 
</li>
</ul>Additional advantage:<ul>



	<li>
	Sportsbook
	knowledge
	</li>
<li>
	Live chat
	experience
	</li>
<li>
	iGaming experience
	</li>
<li>
	Fluent in any of
	our other key market languages (Swedish, Norwegian, Spanish, Finnish)
</li>
</ul>The Perks:Being a part of the Casumo group provides an unparalleled experience. You’ll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces! In addition to that, you’ll enjoy: <ul>
<li>Private health insurance 
</li>
<li>Wellness incentives, including a fitness allowance and mental well-being services 
</li>
<li>2 weeks Work From Anywhere (increased to 4 weeks after longer duration of employment within the Company): explore the world while working remotely 
</li>
<li>Office lunches - twice a week 
</li>
<li>Access to some of the greatest tools and platforms for developing your professional skills and building success within your role 
</li>
<li>A range of training courses, known as Casumo College, for continuous learning and growth 
</li>
<li>Social events for building strong relationships with colleagues from all across the organisation</li>
</ul> 

Our ABC values:ASPIREAt Casumo, "aspire" means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions, and comfort zones are out of bounds. Mediocrity? Left behind. Our mantra? Dream big, aim high, and always be ready for the next adventure in innovation.BELIEVEBelief at Casumo isn't just a feel-good sticker; it's the glue that binds us. Turning "me" achievements into "we" victories, we're a tight-knit crew of dreamers, doers, and relentless supporters. With a high-five arsenal and a trusty cheerleading squad, we're on a mission to prove that together, we're not just strong; we're Casumo strong.CARECare is our secret ingredient, the cherry on top of our game. It's not only about ensuring our players have a blast (responsibly, of course); it's about weaving a fabric of support so tight, even the toughest challenges can't tear us apart. From tailoring player experiences to being there for each other, we're all about creating memorable moments.
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